Analyst jobs in Indore at FIS Global Business Solutions India Private Limited

Job Description

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor's Degree
Travel Percentage : 0%
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Team

We Merchant solution organization of FIS work around enabling digitalization of modern money and provide convenience to Merchant across world with ease of accepting payment. Each time you use your debit card or credit card to pay for something, whether online or face-to-face, there's a good chance it happened because of us. On an annual basis our innovations and technology enable billions of money transactions globally. Working with customers large and small, we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.

What You Will Be Doing

To register and classify received issues as Incidents and to undertake an immediate effort in order to restore a failed IT service as quickly as possible.
Maintain overall ownership of reported issues ensuring that resolution is provided within the SLA.
Provide technical/ customer support via phone, email and web based tools.
Perform various SQL procedures and queries on EMBOSS system. Ensure the changes have reflected on both the Datacentres.
Continue to enhance WPT Technical, Product & Process knowledge by participating in various training, service transition and demo sessions.
Advise customers regarding the product's proper use and address specific user issues.
Keep customers/ merchants informed about their Incidents' status at agreed intervals.
Log and maintain incidents on Service Now/ Salesforce at the appropriate level of quality, and ensure proper follow ups with customers.
Follow standard procedure for proper escalation of unresolved issues to the Level 3 and/ or Problem Management Team.
If no solution or workaround can be found, escalate the issues to Application Maintenance Team (Level 3) and keep the complete ownership of the ticket, keep the customer informed with the progress.
During the escalations, act as a liaison between customers and technical teams i.e. Level 3, Development, and Testing etc.
Ensure the SLA is met on each ticket/ incident, bring any incident to manager's notice that has breached SLA.
Perform any pre-defined tasks.

Essential

Knowledge/Experience

0 to 3 years of experience in working in a multinational company in support services
Experience in supporting internal/external customers via phone as well as email
Possess excellent communication skills, with an emphasis on verbal and written communication in English
Adequate knowledge on desktop applications
Ability to solve incidents/ issues quickly and completely
Full awareness of Support SLA
Significant knowledge of remote access tools i.e. Webex and Microsoft Word, Excel and PowerPoint
A solid understanding of Internal procedures
Ability to multi-task and stay organized in a dynamic work environment
Ability to understand the security protocols like FTP, TLS, and SSL etc.
Basic knowledge of SQL & Linux and its basic commands

Desirable

Awareness of remote access tools
Basic computer operating and function knowledge
Able to work whilst heavy work load
Comfortable with rotational shifts and working on weekends.
Basic knowledge of Payment domain i.e Card schemes, transaction flow, PIN PEDs etc.
Focused and commitment towards the work
Career oriented
Well stability

What We Offer You

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities \u2013 FIS is your final career step!
A competitive salary and benefit

A variety of career development tools, resources and opportunities, With a 50-year history rooted in the financial services industry, FIS\u2122 is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500\u00AE Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Job Description :Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor's DegreeTravel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the

Experience: 0.00-3.00 Years