Description Roles and Responsibilities
Provide excellent customer service and delight customers by exceeding their expectations.
Ensure logical and meaningful extraction of content
Ensure 100 SLA adherence and process compliance.
Develop domain expertise and think like an SME. Challenge what seems not right Skills/Qualifications
Customer support or technical support experience in the online industry (1 to 2 years) preferably in email support or content/creative writing.
[IMPORTANT] Good knowledge of websites, and how to navigate to obtain desired information. 9679 [IMPORTANT] Excellent Communication Skills (both written oral) 9679 Language Standard Versant Level 3 Communication Test Score 70 for Reading Writing. 9679 Should be able to write a grammatically correct essay of 150 200 words in 20 mins or less. Candidate should be proactive and an organized team player. 9679 Knowledge of Search Engine Marketing (SEM) platforms such as Google Ads (AdWords) and Bing Ads will be an added advantage. Engineering candidates (any stream) will not be considered for this role