Supporting to the KYC Analyst role by monitoring and tracking AML data received to support the case review. Liaising with clients and colleagues, gathering necessary information in order for cases to be completed in a timely manner.
• Coordinate activities to ensure internal SLA’s are met and provide timely updates
• Log and track outstanding tasks and take personal responsibility for workload and that of the team
• Ensure proper validation of records and monitoring of customer queue
• Provide appropriate support to the work stream teams
• Ensure knowledge of process and best practice is shared with colleagues
• Proactive review and follow-up on referrals and queries
• Provide feedback on requests made to the team to ensure consistency.
• To ensure that effective risk, issue and dependency management processes are adhered to within the Administration function in accordance with the K-CRC risk appetite and risk control framework
Essential skills required
• Experience of operating in a support function within a professional office environment
• Confidence in liaising with external clients
• Strong time management and the ability to manage workflow, prioritise own work effectively to meet targets
• Evidence of effective verbal and written communication
• Highly motivated to deliver results to the right standards and targets
• Demonstrate good team working skills and the ability to work efficiently and accurately under pressure
• Attention to detail
• Flexible and able to adapt to change
Competencies
• Integrity
• Driving Results
• Accountability
• Resilience
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