Supporting to the KYC Analyst role by monitoring and tracking AML data received to support the case review. Liaising with clients and colleagues, gathering necessary information in order for cases to be completed in a timely manner.
Coordinate activities to ensure internal SLAs are met and provide timely updates
Log and track outstanding tasks and take personal responsibility for workload and that of the team
Ensure proper validation of records and monitoring of customer queue
Provide appropriate support to the work stream teams
Ensure knowledge of process and best practice is shared with colleagues
Proactive review and follow-up on referrals and queries
Provide feedback on requests made to the team to ensure consistency.
To ensure that effective risk, issue and dependency management processes are adhered to within the Administration function in accordance with the K-CRC risk appetite and risk control framework
Essential skills required
Experience of operating in a support function within a professional office environment
Confidence in liaising with external clients
Strong time management and the ability to manage workflow, prioritise own work effectively to meet targets
Evidence of effective verbal and written communication
Highly motivated to deliver results to the right standards and targets
Demonstrate good team working skills and the ability to work efficiently and accurately under pressure
Attention to detail
Flexible and able to adapt to change
Competencies
Integrity
Driving Results
Accountability
Resilience
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