· Determine action required based on established procedures to protect the Bank’s assets; work with
supervisor on handling more complex cases
· Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken
in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
· Communicate, in a professional manner, with customers, merchants, financial institutions, and other
personnel to resolve system problems or request additional information and / or documentation to support
a decision on whether fraudulent activity has occurred
· Assist in identifying and developing process enhancements to maximize efficiency of fraud detection
activities as required
· Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple
sources/platforms)
· Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts,
return ACH/cancel wires
· Investigate risk identified through new account filters from the new account opening process. Investigate
check and ACH returns and rejects. Review and investigate Fraud referrals.
· Run and review pro-active risk reports, conduct research using third party data sources to validate
monetary and non-monetary transactions
· Review established detection system-generated alerts to identify fraudulent activity related to merchant,
check ACH, wire, digital banking, and account openings
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