Analyst / Senior Analyst jobs in Bangalore at RazorPay

Eligibility Criteria:

0.6- 1 Yrs experience in Fintec, BPO or Customer Support.

Skills Required:

Resolve customer tickets over Freshdesk, call, live chat, and social media
Quick turnaround time to answer customer queries and maintain the right categorization of tickets
Identify and assess customers' needs to achieve customer satisfaction and deliver quality responses
Follow communication procedures and guidelines
Go the extra mile to engage customers and keep them happy
Collect and pass feedback to the respective stakeholders bring in impactful solutions
You will be able to interact with some of the largest new age businesses in the country including E-commerce, Travel, that we support.

Desired Skills:

Min 0.6-1 years of experience in any payments product org or in Fintech .
Knowledge about a customer support app or CRM , such as Freshdesk
Interpersonal skills - Friendly and pleasant demeanor over phone and email
Communication skills - Exceptional verbal and written communication
Listening skills - Understand, anticipate and resolve customer inquiries and issues in a friendly, helpful manner
Attention to detail and accuracy - Excellent organizational skills and multitasking skills
Customer service orientation - Passionate about customers. Cares as much about the customer as the organization. Strong affinity for people and the ability to get along with everyone
Takes initiatives - Quickly and thoroughly solve customer problems when deliveries, transaction or experience do not go 100% as planned.
Flexible to work in shifts and on weekends.

Job Location: Bangalore

For a long time, we have felt that enabling frictionless transactions is a major problem and nobody seems to be doing it right. We decided to tackle it ourselves. Founded by IIT Roorkee alumni, Razorpay aims to revolutionize online payments by providing clean, developer-friendly APIs and hassle-free integration. We offer a fast, affordable and secure way for merchants, schools, ecommerce and other companies to accept payments online.