Sitel jobs - Analyst -speech analyst

Experience Target : (specify if in this job or a related function or field:

Minimum 2 years prior work experience including QA Experience. Data and/or statistical analysis.

Knowledge/Skills/Abilities: (identify essential knowledge, skills and abilities required and identify additional competencies that enable success in performing this job-–essential skills should be noted as required, others may be noted as preferred)

• Skills with CallMiner, Nexidia, NICE, Verint or other speech analytics package preferred. 
• Highly disciplined self-starter with solid collaboration & communication skills
• Advanced skills in Microsoft applications such as Excel (charts, formulas, macros),PowerPoint, and Visio
• Some experience with Lean or Six Sigma a plus
• Dealing with comprehensive reporting requirements a plus
• Ability to multi-task, responds well to pressure and deadlines, and work well individually and in a team environment
• Natural entrepreneurial interests a plus point.