APAC - PB Payment Services Specialist, ENO #153373 jobs in Pune at Credit Suisse

We Offer

We are a department that values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global Conduct and Ethics Standards.

Overall Goal

Promote efficiency and independence in our front to back process flows by focusing on timely and accurate handling of client instruction validation, and professional and friendly Front Office callbacks, primarily related to areas including:
Ad-hoc Outgoing Funds Transfers
Incoming Funds Transfers
Payment Investigations
Fees Processing
Conversant and compliant at all times with relevant statutory, head office, local directives and regulations in force.
Manage all incoming Front Office issues/reporting related to everyday instruction handling in a timely, accurate and customer friendly manner.
Facilitate process change and continuous improvements within above-mentioned areas, by addressing issues and participating in projects and initiatives to enhance efficiency either within or outside the team.

Responsibilities, Key- And Control Tasks

Instruction Management & Processing

Understand and ensure adherence to the pre-requisites of controls on all client instructions including signature verification, internal approval and control requirements are met
Coordinate with operations, counterparties, custodians and brokers, internal business partners (front office, local COOs etc.) whenever necessary to resolve any discrepancies or issues
Manage exception requests for high value transactions and/or ultra-high net worth clients
Report irregularities or issues which may cause potential breach in controls or deviations from standard processes promptly to team leader and line manager
Perform front to back processing of incoming and outgoing payments instructions for PB APAC

Query Management

Manage issues and report related to respective instruction areas
Dedicated to resolving such queries with quickills and/or route queries for further investigation to relevant teams or report to team lead or line manager.

Supporting Change

Assist in devising and implementing improved processes
Assist in testing new applications and achieving standards and service levels
Participation/Coordination of projects impacting the team

You Offer

Understand the value of diversity in the workplace and are dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work. This should be further elaborated on in your application.

Training/experience

Overall know-how of banking products and processing areas
Strong written and verbal communication skills
Pleasant personality with good interpersonal and problem solving ability
Organised and systematic individual who pays attention to details and accuracy
Fast learner and ability to rotate between different topic areas and tasks
Result oriented, dedicated, hardworking and can work on own initiative whilst also working collaboratively and deliver on time with a high level of integrity, sense of urgency, attention to detail and quality standards

The Following Will Be An Advantage

Experience in payment processing, client services as well as the financial services industry
Outstanding end-user computing skills (MS Office Suite),VB, Macros etc.
Project management

Performance Assessed On