Immediate requirement for Apex Salesforce Developer
Experience : 3-5Years
We are looking for talented and
experienced engineers to join our team. If you are a problem solver and enjoy
working on an exciting and fast-paced environment, this may be the perfect
opportunity for you to join us and take your career to the next level.
Roles & Responsibilities :
- Communicate effectively with customers,
including expectations for callbacks and follow-up on their issues.
- Handle technical
issues of different complexity and help other members of the team.
- Collaborate with
other support teams, Engineering and other internal departments to help resolve
diagnose & resolve customer issues independently, making use of the
resources available to you.
- Keep all the ongoing
cases documented and up to date in the case management system.
- Promote and maintain
a high quality, professional, service orientated Cervello image amongst
internal and external customers.
- Works in adherence to
defined processes and procedures implemented in the organization
- Maintain and continually
upgrade technical understanding of products and technologies
- One or more
Salesforce.com certifications (ADM-201, Sales Cloud, Service Cloud, DEV-401)
management (CRM) application experience (e.g. Salesforce, Siebel, Eloqua,
Marketo) as well as integration tools (Pervasive, Informatica, Boomi)
skills including triggers, web services and Visual Force integration
integration skills including with third-party ERP systems
- Strong development
skills and an ability to deliver customer driven solutions