AppDev Support Engineer jobs in Bangalore at IBM

Your Role and Responsibilities
Who you are:

The IBM Cloud is looking for a talented, innovative and enthusiastic Software engineering professional that will build the next generation cloud technicval support to make our customers succeed and contribute to positive Client Experience.

What youâll do:

IBM Cloud has a global cloud presence that continues to grow and expand its reach.

The ACS Application Support Engineer role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. As an Application Development and Integration Support Engineer, the candidate will be responsible to ensure our SaaS offering is meeting our SLOs. The candidate will engage in all aspects of providing world class customer support. This role specializes in helping our customers resolve issues using our products such as Blockchain, APIc, IOT, APPConnect. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.

Key tasks include:

We are a global team, so communication skills (both verbal and written) are critical as well as flexibility to work with team members in other time zones.

Monitoring the IBM Cloud environment to provide optimum system availability
Training and sharing information

Required Technical and Professional Expertise

Experience in creating and managing an IBM Cloud applications, Cloud users and resources
Knowledge on Cloud Foundry and Cloud command-line interface (CLI)
Knowledge on Automated Delivery Pipeline (Build & Deploy) & DevOps approach by using IBM Cloud Continuous Delivery with DevOps capabilities and tools, including code-editors, version control, deployment pipelines, and hosting, monitoring, and scaling apps
Knowledge on Internet of Things: Communicate with connected devices, sensors, and gateways.
Knowledge on Functions: Execute in response to incoming events (based on Apache OpenWhisk)
Knowledge of RESTful API concepts and implementation
Knowledge on distributed Cloud Foundry Apps using Liberty for Java, SDK for Node.js, ASP.NET, Core Runtime for Swift Xpages, Go, PHP, Python, Ruby, Tomcat
Knowledge on Blockchain applications or proof-of-concepts (POCs) using Hyperledger, Ethereum Solidity or other proprietary language and APIs.

Preferred Technical and Professional Expertise

Knowledge of PaaS, IaaS (Softlayer),and virtualization technologies
Knowledge in J2EE Application Servers â IBM WebSphere AS, JBoss, or Tomcat
Programming experience with Java, Go, or Python
Ability to both work independently as well as in a team environment
Ability to organize and prioritize multiple work assignments
Bachelorâs degree in Computer Science, Information Technology, Electrical/Computer Engineering or a similar field
Experience on applications using cloud based platforms/micro-services.
Utilize/troubleshoot Blockchain, APIc, IOT, APPConnect
Working knowledge of Linux/Unix
Knowledge of Cloud software monitoring in a Software as a Service (SaaS) environment
Knowledge of business analytics and cognitive computing
Knowledge of Docker containers
3+ years of experience in level 2 customer service software support
2 year of experience in Unix shell scripting
Problem Determination and troubleshooting
Documenting problem resolution process and procedures

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.