Essential Job Functions
Coordinates activities of functional areas or of department account leads to ensure that business solution requirements are met
Provides assistance in interpreting demand forecasts and planning works with team members to provide high quality specifications for complete end to end project delivery
Escalates issues and recommends adjustments
Maintains records of account specific application problems and assists in prioritizing work requests
Identifies and researches process changes or adjustments and escalates accordingly Maintains records of expenditures to ensure they align with forecasts and are in compliance with approved budgets
Collaborates with senior team members in coordinating communications between lines of service LOS and clients to ensure that integration of new enhanced and existing applications meet client specifications
Provides support in identifying and researching application improvements to increase customer and stakeholder satisfaction Ensures delivery of projects meet client and company expectations and needs
Basic Qualifications Bachelors degree or equivalent combination of education and experience
Bachelors degree in business administration engineering information systems or related field preferred
Three or more years of support services or project or program experience
Experience working with the technology industry
Experience working with company products and operating systems
Experience working with computer systems and their use Other Qualifications Project management skills
Analytical and problem solving skills
Basic accounting skills
Interpersonal skills to interact with customers and team members
Organization and time management skills
Communication skills
Ability to work independently and as part of a team
Willingness to travel Work Environment Office environment