Your Role and Responsibilities
Working closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations and supporting the Service transformation teams. The SME should assume other roles as needed i.e. Business Analyst, Interim Project Manager, Admin/Developer, and tester as required.
Responsibilities:Responsible for coding, testing, implementing, maintaining, and supporting changes in the application. The ServiceNow SME will be responsible for core system configuration.Implementation of ServiceNowCustomize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure WorkflowCollaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requestsIdentify system deficiencies and recommend solutionsEnsure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operationsMaintenance and continuous improvement of the processes, standards, policies, working methods, and toolsEnsure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducibleEnsure tool configuration consistency across development, QA, and production environmentsParticipate in ongoing production support and end user support.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
We always believe that it is deeply important to have the right person for the right job and you are a flawless fit to this strategy. We want people with an openness and ability to learn and who are ready to put good ideas into action. So, go ahead, and grab the opportunities â€“ we wish you outstanding success in your career and inspire you to bring your best self to work with IBM.
Required Technical and Professional Expertise
Minimum 6+ years and 4+ years in ServiceNowExperience in SNow Discovery module with experience in implementation, configuration, updates & troubleshooting.Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDBIn-depth experience and solutioning capabilities using Scoped ApplicationWorking knowledge to develop on Service CatalogExpertise in ServiceNow ITSM productsExperience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server
Preferred Technical And Professional Expertise
Perform research into technology partner or other vendor solutions in context of client requirements for integration Understand the ServiceNow eco-system & be able to demonstrate ServiceNow hands-on expertise You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologiesAmbitious individual who can work under their own direction towards agreed targets/goals and with creative approach to workIntuitive individual with an ability to manage change and proven time managementProven interpersonal skills while contributing to team effort by accomplishing related results as neededUp-to-date technical knowledge by attending educational workshops, reviewing publications