Provide real-time technical service and solutions at Customer end on products supplied from all plants (Flat and Long Products) across segments like Automotive, Non- Automotive and Retail segments
Must be able to do analysis, respond to customer need and provide innovative solutions to common problems and new requirments,
Perform Trail at customers end, application tests and provide inputs to plant through reviews to ensure products is satisfactory.
Respond to enquiry, finalise technical delivery conditions (TDC) in line with customer specifications,based on applications and plant capability.
In order to design and re-design effective applications, Application Engineers must acquire and analyze customer needs and problems, making recommendations to the engineering team to satisfy needs and develop solutions.
Address product concerns and complaints.
Performance monitoring and benchmarking with competition.
Provide Corrective and Preventive action (CAPA) against the customer Complaints.
Maintain expect level of product knowledge and application.
Initiate Product Development & Approval at target Customers, drive and monitor till commericialization..
Listen, understand and provide solution for customer requirements.
Perform technical/ product training for sales people, fabricators, consultants and engineers at target segments.
Assist in the design and development of new products and grades necessary to make plant (PDQC) comfortable.
Regular Interaction with plant technical team through meetings at plants(once in month). Travel to plants to preform start-up, integration, and training services.
Resolve customer issues or complaints, as per Company's target SLA/timelines through field investigation, analysis and customer inuts to plant QA/PDQC Dept and ensure non-recurrence.
Maintain professional business relationships through regular interactions.
Identify customer's needs and sales opportunities to help furture growth.
Decision making authority:
Need based Solutions.
Confirm products as per specifications/stated needs.
Complaint acceptance (as per DOP)
Educational Background and Work Experinece : BE (Metallurgy/Mechnical),0-2yrs of work experinece as QA/QC/Operations in Steel plant.
Having relevant metallurgical/product knowledge (Steel mill process)
Collaboring across interdisciplinary team
Statistical and mathematiccal skills for analysis
Application knowledge (Customer process)
Communications skills (both written & verbal)
Working relationships- Stakeholders Internal : PDQ/QA, Sales & Marketing, CSD and SCM
Amongst the leading conglomerates in India, JSW Group is a $14 billion company. It is an integral part of the O. P. Jindal Group, and has been a part of major projects that have played a key role in India’s growth.
Ranked among India's top business houses, JSW's innovative and sustainable ideas cater to the core sectors of Steel, Energy, Cement and Infrastructure. The Group continues to strive for excellence with its strength, differentiated product mix, state-of-the-art technology, excellence in execution and focus on sustainability.