Logical Solutions jobs - Application Engineer

Job Responsibilities :

The primary role of an Application Engineer is to provide product support to customers by:

• Managing technical support issues taken via phone, email, or web portal – Utilize your expertise in SolidWorks products to assist customers with challenges they face in production
• Follow up on Service Requests and Software Performance Reports generated through support cases
• Ensure that response time and customer satisfaction surveys meet goals
• Research solutions and create knowledge base articles
• Conduct assigned training classes – Train new students on SolidWorks products
• Make on-site customer visits
• Travel to customer sites (10 – 20% of the time) to provide onsite support and training (occasional weekend and evening travel estimated less than 5% of the time)
• Working with the sales team to accurately understand our customer’s requirements.
• Progression into product demonstrations of SolidWorks to prospective customers
• Training of customers in the correct use of SolidWorks
• Working with a broad range of customers who use SolidWorks to design their products.
• Responding to the needs of our customers to solve technical problems in using SolidWorks
• Reporting to the Technical Manager & Sr. Applications Support Engineer

Desired Candidate Profile/Key Skills:

• Engineering design experience gained in a design environment
• Knowledge of 3D CAD System, ideally SolidWorks bit Pro/ENGINEER or Inventor may also be useful.
• Good knowledge and use of Microsoft Office applications – Word, Excel, Outlook
• Willingness to be flexible and to travel as required

Strong problem-solving skills – identifies and resolves problems in a timely manner, generates creative solutions, demonstrates attention to details

Strong customer service skills – manages difficult or emotional customer situations, resolves conflicts, responds promptly to customer requests

Strong verbal and written communication skills – listens and gets clarification, writes clearly and informatively, edits work for spelling and grammar, demonstrates ability to interact with and instruct varying levels of end users

Strong decision-making skills – willingness to make decisions, exhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process

Strong time management skills – prioritizes and plans work activities, uses time efficiently.

Professionalism – approaches others in a tactful manner; reacts well under pressure, accepts responsibility for own actions, follows through on commitments, strives to continuously develop new skills, demonstrates ability to utilize appropriate resources to gain knowledge, shares expertise with others.

Benefits:

Logical Solutions Ltd Applications Engineers become experts by attaining the following SolidWorks certifications:
Certified SolidWorks Professional (CSWP)Certified SolidWorks Expert (CSWE)Certified SolidWorks Support Technician (CSWST)Certified SolidWorks Instructor (CSWI)Certified PDM Support Technician (CPDM)

Qualification : B.tech Mechanical engineering.

Experience : 0-2  Year

Job Type: Full-time, Fresher can also Apply.

1. What are the job requirements to apply for this Application Engineer job position?
   
   • Ans: A candidate must have a minimum of fresher as an  Application Engineer
   
   
2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: BE/B.Tech
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This CAD Application Engineer is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Application Engineer position?
   
   • Ans: There are immediate 1 job openings for Application Engineer in our Organisation.
   
   
6. Who is eligible to apply for this Application Engineer job?
   
   • Ans: The mentioned job is open to both Male and Female candidates.