Job Responsibilities :
The primary role of an Application Engineer is to provide product support to customers by:
Managing technical support issues taken via phone, email, or web portal – Utilize your expertise in SolidWorks products to assist customers with challenges they face in production.
· Follow up on Service Requests and Software Performance Reports generated through support cases.
· Ensure that response time and customer satisfaction surveys meet goals.
· Research solutions and create knowledge base articles.
· Conduct assigned training classes – Train new students on SolidWorks products.
· Working with a broad range of customers who use SolidWorks to design their products.
· Responding to the needs of our customers to solve technical problems in using SolidWorks.
· Reporting to the Technical Manager & Sr. Applications Support Engineer.
Desired Candidate Profile/Key Skills :
Logical Solutions is a Product Design and Engineering Services company representing strong domain knowledge which is enhanced by an innovative approach.
Formed in the year 2000, Logical has exclusively specialized in the hard-to-serve field of CAD/CAM/CAE where it has established a reputation for success.
Currently, Logical operates two divisions, dedicated to Engineering Services and CAD/CAM/CAE Products ( SOLIDWORKS Reseller in Hyderabad ).
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