Application Engineer Sales Service Dahej recruitment in Ahmedabad - ecolab food safety & hygiene solutions pvt ltd

Nalco is looking for an "Application Engineers (Sales & Service)" in our Paper & Pulp business unit to be located in across India. The incumbent would be responsible for providing contractual service and assists customers with problem solving support regarding the Company’s products/applications/solutions. Provide on-site field service and/or 24-hour over-the-phone or on-site assistance. Conduct site surveys, product/application/system audits, and assist Key Accounts Managers and sales representatives prepare new business proposals. Ensure implementation of the Six Service Standards at all client sites. Principal Accountabilities: 1. Support to district sales personnel in the handling of Company program service calls on existing products and services, and assist in the correction problems as appropriate. 2. Participate in design reviews, new application start-ups, and evaluations. Assist in critiquing products for serviceability, performance and reliability. Inter-act with appropriate company resources and work as a team. 3. Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance. 4. Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed. 5. Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible. 6. Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required. 7. Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained. 8. Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction. 9. Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc. The minimum qualification would be:  BE/Btech/MSc in a Chemical/Paper & Pulp Engineering/Chemistry required.  Minimum of 2 years of relevant experience in Paper Making.  Candidates should have rich experience in customer interaction.  Excellent organizational, interpersonal, verbal and written communication skills are essential.  Seek to keep abreast of the latest industry advances and participate in design reviews, new application start-ups, and evaluations.  Willingness to travel. Who We Are Nalco Company is the world’s leading water treatment and process Improvement Company. We create value for our industrial and institutional customers by developing and implementing innovative, differentiated solutions that are financially, technically and environmentally sustainable. What We Offer Nalco’s environment of openness fosters the development of world-class products and services. Our employees derive great satisfaction from delivering results in a way that is rooted in integrity and defined by an absolute commitment to our customers, communities and each other. We rely on the diversity of our workforce to drive our growth and success. Our competitive salaries and benefits, as well as unlimited opportunities for professional growth and development, make Nalco a great place to work. Join Our Team Through our sales, service, research and marketing team of more than 7,000 technically trained professionals, we serve more than 70,000 customer locations in more than 130 countries. We are looking for employees who can operate independently and as part of a team that builds business relationships through discipline, dedication and commitment. For more information please visit our website www.nalco.com