Application Support Analyst jobs in Gurgaon at Vishal Information Technologies Ltd.

Become familiar with the underlying businesses and understand specific software applications to effectively diagnose and resolve user reported issues Collaborate with the entire team to find acceptable solutions to problems including crafting communications to users Work with support/product team to raise product bug fixes or enhancement requests Maintain support ticket status within SLA guidelines Identify tickets that will require more analysis and documentation, perform root cause analysis Create support documentation that will be used to train other analysts in addition to the end users Understand all outstanding bugs and enhancements within the system you are supporting Link support tickets to specific bugs and enhancements, to highlight critical bugs and enhancements for prioritization Help support team create reports necessary to represent for accurate analysis of support issues reported

Required Qualification & Experience: Candidate must be a BCA/MCA/BSc(C.Sc)/BE(IT/ C.Sc) with experience in application support Experience with troubleshooting software issues Strong analytical, problem solving, organizational and planning skills Excellent interpersonal skills; ability to interact with personnel at all levels You must be customer service oriented with strong oral, verbal and written communication skills. Prior experience in Financial services experience is a plus Passion to learn and grow Experience with Microsoft Excel is required Willingness to take initiative and to follow through on projects; Ability to work with cross-functional team Willingness to work in shifts High attention to detail Nature of business requires the candidate to be flexible to work in designated shift hours.

Become familiar with the underlying businesses and understand specific software applications to effectively diagnose and resolve user reported issues Collaborate with the entire team to find acceptable solutions to problems

Skills: Application Support Analyst

Experience: 1.00-3.00 Years