Solugenix Corp jobs - Application Support Analyst

Application Support Analyst

Solugenix Corp
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 2 Months ago
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Job Description

Position Title Application support analyst

Location Begumpet, Hyderabad

Type of Position Full Time
  • The Application Support Analyst is primarily responsible for supporting multiple functional rich high availability business applications and highly demanding business users.
  • Additional responsibilities include but not limited to trouble-shooting complex issues, managing critical incidents and bridge calls, problem analysis, process improvement, automating repetitive tasks, maintaining knowledge base and documentation.
  • Over 5 years’ of experience in IT, including 3 years’ experience in a support role.
  • Experience with Alert Monitoring, Ticketing/ Incident Management tools like HP BSM, HP Open View, BMC Remedy, Service Now and xMatters or similar tools
  • 2 years’ support experience in Unix and Windows platforms, experience with basic Unix commands, understanding of databases and writing simple SQL statements using tools like Toad, Rapid SQL etc
  • Experience managing bridge calls, and supporting end users
  • Understanding of application life cycle and ITIL concepts like Incident Management, Change Management, Problem Management and Knowledge Management
  • Excellent communication and analytical skills
  • Positive attitude, attention to detail, ability to work in a team, flexibility to work different shifts, including early morning, night and weekend shifts

Nice To Have
  • Experience supporting end-of-day batch processing using tools like AutoSys, CA7 and JAWS
  • Some experience as a developer, a BSA or a QA analyst
  • Experience in supporting Front Office/Back Office applications in Financial industry


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Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

Solugenix Corp
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Solugenix Corp recruiting Application Support Analyst Experienced(0 to 3 Years) candidates candidates nearby Hyderabad,.Solugenix Corp vacancies for Application Support Analyst is recruited through Written-test, Face to Face Interview etc.
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