The Application Support Analyst is primarily responsible for supporting multiple functional rich high availability business applications and highly demanding business users.
Additional responsibilities include but not limited to trouble-shooting complex issues, managing critical incidents and bridge calls, problem analysis, process improvement, automating repetitive tasks, maintaining knowledge base and documentation.
Over 5 years’ of experience in IT, including 3 years’ experience in a support role.
Experience with Alert Monitoring, Ticketing/ Incident Management tools like HP BSM, HP Open View, BMC Remedy, Service Now and xMatters or similar tools
2 years’ support experience in Unix and Windows platforms, experience with basic Unix commands, understanding of databases and writing simple SQL statements using tools like Toad, Rapid SQL etc
Experience managing bridge calls, and supporting end users
Understanding of application life cycle and ITIL concepts like Incident Management, Change Management, Problem Management and Knowledge Management
Excellent communication and analytical skills
Positive attitude, attention to detail, ability to work in a team, flexibility to work different shifts, including early morning, night and weekend shifts
Nice To Have
Experience supporting end-of-day batch processing using tools like AutoSys, CA7 and JAWS
Some experience as a developer, a BSA or a QA analyst
Experience in supporting Front Office/Back Office applications in Financial industry
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Solugenix Corp recruiting Application Support Analyst Experienced(0 to 3 Years) candidates candidates nearby Hyderabad,.Solugenix Corp vacancies for Application Support Analyst is recruited through Written-test, Face to Face Interview etc. Solugenix Corp Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with BCA, BE/B.Tech, Other Course are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Hyderabad, can apply for Application Support Analyst position in Solugenix Corp. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Solugenix Corp recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of Solugenix Corp and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Solugenix Corp and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Solugenix Corp and near your city and get a secured career.