GLOWTOUCH AND DIYA SYSTEMS jobs - Application Support Engineer

Summary of the Position:

Perform as the first line of defense on 24/7 support team to take appropriate action toward resolving system and network problems as they occur. Investigate and respond to system and network issues while minimizing impact on customer service. Follow processes and procedures to escalate issues as required in 24/7 support environment. Issues service interruption reports to the Executive Level Leadership Team and agencies as required. Achievement of objectives is generally measured by product up time. 

Roles & Responsibilities :

• Experience troubleshooting application processes.
• Excellent verbal, written and presentation skills to effectively translate and communicate complex technical information and risk to all levels of internal and external organizations.
• Work well under pressure with differing levels of Management.

• Work closely with Network Engineers, Product Development, and Implementation to ensure network integrity and reliability.
• Database analysis tools.
• Customer service role supporting Windows or Linux based applications.
• Excellent verbal and written communication skills.
• Strong analytical/problem solving skills.
• Strong SQL background
• Support Center/Operations Center experience preferred.

Preferred/Helpful

• Network+, A+, Linux CentOS 7, AWS Cloud Practitioner, CompTIA Security+ and/or ITIL v4/ITSM, customer service experience.
• Experience with Microsoft Azure, Oracle, Linux, basic networking.

Qualification & Certifications

·       Computer Sciences degree or equivalent experience working within a Network Operations Center

Experience:

·      Minimum of 1 to 3 years in the IT industry in the environment of 24/7

Shifts:  24/7/365 – 9 hours per day  - 5 days week

• Flexible to work in shifts

Rounds of Interview : There would be three to four rounds of interview by tech panels

 Need Someone who can join immediately - Work from office