Application Support Engineer, Technology
Job ID 19001406 Mumbai, India
RESPONSIBILITIES:
- Support of Application Stack hosted in AWS and Azure Cloud environments, on-premise and 3rd Party Data Centers.
- Provide rotational and out of hours support as needed on an on-call basis
- Handle testing, changes, deployment on dev, stage and production environment within SLAs
- Identify new processes or modify existing processes to improve efficiencies in the support and monitoring of the department’s Application suite
- Assume responsibility for bug fix and small change requests on specified Applications
- Additional development activities anticipated (NB: whilst development opportunities are anticipated once the team is established, this is NOT a development role)
- Ensure that the team follow company standards and industry best practice approaches to Development activities
- Continuously evaluates the design, functionality and performance of supported Applications and makes thoughtful and significant recommendations for improvements
- Ensure Transition and Support documentation is fit for purpose, to a high standard and kept up to date
- Perform other duties as required
REQUIREMENTS:
- Bachelor’s Degree in Computer Engineering, Computer Science or Equivalent
- 3 years + experience in an Application Support Environment
- Practical experience of transitioning Apps into a Production Support environment
- Excellent communication skills (verbal and written),organizational and prioritization skills
- Must have Knowledge of
- Knowledge and experience in supporting large scale client facing applications and online platforms
- Knowledge of Web and Windows Based Technologies, IIS, Windows Server
- MVC architecture and Entity Frameworks an advantage
- Knowledge of .NET development toolsets, ASP.NET, .Net WEB API, C#, C++, and associated development toolsets (i.e. .Net Development Studio, Visual Studio).
- Experience of HTML, CSS and Scripting languages (AngularJS, JavaScript, JQuery)
- Experience of SQL Server / RDBMS, writing stored procedures, functions, SSIS and optimization of queries etc.