Handling Mail and call based data update requests from
Troubleshoot customer application software issues and follow
ups till completion.
Understand the issue reported by the customer, analyze and
report it in the reporting system
Delivering support to existing business users and
investigating and resolving application errors, data discrepancies and queries.
Manage issue resolution by providing solution from a remote
location or by accessing the user’s desktop Excellent interpersonal
relationship and communication / presentation skill
Self-motivated, with strong ability to work both
independently and with the team.
Candidate will be eventually taken care of release
management and post-release support (this involves coordination between Client
and development team).
Candidate will be responsible for providing solutions to the
Business users within the agreed SLA times
The candidate will be expected to show strong analytical and
problem solving abilities and participate in resolving day to day
The candidate is expected to work collaboratively with the
application development/ testing team by deploying code, troubleshooting
issues in Test environment, coordinating and scheduling releases, participating
in design review meetings etc.