The Application Support Engineer will respond to faults and, Incidents on the front line, analysing and troubleshooting problems, working with a variety, of monitoring tools, and communicating with partner Greetings From Team Management Services We found your resume suitable for an urgent opening for the position of Application Support Engineer currently open with one of our clients at Andheri, Mumbai
Company Description
Our Client is a global, mobile payments company headquartered in San Francisco The company provides a mobile payments platform, enabling consumers to pay using their mobile phone, with purchases billed to a consumer's mobile phone bill It was launched in 2009 with the acquisition of Paymo , Mobile view /Italia, Mopay AG, Qubecell, Mobillcash businesses all providers in the mobile payments industry, as well as $13 million USD in investment from venture capital firms-DAG Ventures, Khosla Ventures, NEA, Index Ventures, etc They are connected to merchants such as Google, Microsoft, Facebook, EA, Sony, Spotify, Lookout, and Riot Games It has established partnerships with hundreds of game publishers and online services
Position Title: Application Support Engineer
Location: Andheri, Mumbai
Qualifications: Bachelors degree in Computer Science, Information Systems, Engineering Additional training, technical certification, and/or years experience may be substituted in lieu of a degree
Experience Required: 2 5 Yrs
Job Description
The Application Support Engineer will respond to faults and, Incidents on the front line, analysing and troubleshooting problems, working with a variety, of monitoring tools, and communicating with partner
Boku Application Support is a 24/7 365 days operation that works in shifts and provides laptops with work-from-home opportunities
Responsibilities
Reporting to the team leader, this is a hands on role working with highly skilled group of
Fellow operations engineers and other technical staff
To accomplish their primary goal of monitoring and troubleshooting computer and
Telecommunication networks and systems, Application Support Engineers perform many
Tasks
On-call engineer will act as a first point of contact for any technical issues failures and will be
Working in shifts as a part of 24x7 support team
While responding to incidents, the Application Support Engineer must carefully track and
Document all issues and resolutions in detail
When problems are too large or complex for quick troubleshooting, Application Support
Engineers must escalate the issue to management, other IT resources or merchants for
Assistance in reaching a resolution
A strong and enthusiastic commitment to resolving customer problems in a high quality and
Timely manner
Collaborate with internal and external engineering teams to provide a high level of service
And support on production systems
Application Support Engineers maintain ongoing communication within the team and
Externally, to keep all stakeholders aware of relevant, known issues and the steps being
Taken
Resolve customer problems via email and telephone
Research customer issues in a timely manner and follow up directly with the customer
Escalate cases to the engineering team when the problem is beyond the scope of technical
Support or falls out of the support teams expertise
Maintain control and management of the overall resolution for any escalated case, even
When cross-functional groups are involved
Create knowledge base content to capture new learning for re-use throughout the company
And user base
Participate in technical communications within the team to share best practices and learn
About New Technologies And Other Ecosystem Applications
Leverage internal technical expertise, including development engineers, knowledge base,
And other internal tools to provide the most effective solutions to customer issues
Flexibility to work remotely
Key Skills
Strong analytical thinkers who enjoy solving problems
Good written and verbal communication skills
A strong aptitude for learning new technologies and understanding how to utilize them in a
Customer facing environment
Excellent interpersonal skills with the ability to be calm during stressful situations under all
Circumstances
Knowledge of MYSQL and Service-oriented architecture frameworks
Knowledge of HTTP protocol, SSH, Telnet, DNS
Linux/unix fundamental: Bash scripts skills
Monitoring skills and systems like Zabbix, Nagios
Excellent time management and organizational skills, and ability to handle multiple
Concurrent tasks with minimal supervision
Understanding of Statistics skills will be an advantage
High energy, high integrity with customers/carriers
