Application Support Engineer

Team Management Services
Experience : 0 to 3 Years
Location : Mumbai
Job Role : Engineer
Posted on 20 Oct 20
Apply now
Job DescriptionLast Date 18 Dec 20
The Application Support Engineer will respond to faults and, Incidents on the front line, analysing and troubleshooting problems, working with a variety, of monitoring tools, and communicating with partner
Greetings From Team Management Services We found your resume suitable for an urgent opening for the position of Application Support Engineer currently open with one of our clients at Andheri, Mumbai

Company Description

Our Client is a global, mobile payments company headquartered in San Francisco The company provides a mobile payments platform, enabling consumers to pay using their mobile phone, with purchases billed to a consumer's mobile phone bill It was launched in 2009 with the acquisition of Paymo , Mobile view /Italia, Mopay AG, Qubecell, Mobillcash businesses all providers in the mobile payments industry, as well as $13 million USD in investment from venture capital firms-DAG Ventures, Khosla Ventures, NEA, Index Ventures, etc They are connected to merchants such as Google, Microsoft, Facebook, EA, Sony, Spotify, Lookout, and Riot Games It has established partnerships with hundreds of game publishers and online services

Position Title: Application Support Engineer

Location: Andheri, Mumbai

Qualifications: Bachelors degree in Computer Science, Information Systems, Engineering Additional training, technical certification, and/or years experience may be substituted in lieu of a degree

Experience Required: 2 5 Yrs

Job Description

The Application Support Engineer will respond to faults and, Incidents on the front line, analysing and troubleshooting problems, working with a variety, of monitoring tools, and communicating with partner

Boku Application Support is a 24/7 365 days operation that works in shifts and provides laptops with work-from-home opportunities


Reporting to the team leader, this is a hands on role working with highly skilled group of

Fellow operations engineers and other technical staff

To accomplish their primary goal of monitoring and troubleshooting computer and

Telecommunication networks and systems, Application Support Engineers perform many


On-call engineer will act as a first point of contact for any technical issues failures and will be

Working in shifts as a part of 24x7 support team

While responding to incidents, the Application Support Engineer must carefully track and

Document all issues and resolutions in detail

When problems are too large or complex for quick troubleshooting, Application Support

Engineers must escalate the issue to management, other IT resources or merchants for

Assistance in reaching a resolution

A strong and enthusiastic commitment to resolving customer problems in a high quality and

Timely manner

Collaborate with internal and external engineering teams to provide a high level of service

And support on production systems

Application Support Engineers maintain ongoing communication within the team and

Externally, to keep all stakeholders aware of relevant, known issues and the steps being


Resolve customer problems via email and telephone

Research customer issues in a timely manner and follow up directly with the customer

Escalate cases to the engineering team when the problem is beyond the scope of technical

Support or falls out of the support teams expertise

Maintain control and management of the overall resolution for any escalated case, even

When cross-functional groups are involved

Create knowledge base content to capture new learning for re-use throughout the company

And user base

Participate in technical communications within the team to share best practices and learn

About New Technologies And Other Ecosystem Applications

Leverage internal technical expertise, including development engineers, knowledge base,

And other internal tools to provide the most effective solutions to customer issues

Flexibility to work remotely

Key Skills

Strong analytical thinkers who enjoy solving problems

Good written and verbal communication skills

A strong aptitude for learning new technologies and understanding how to utilize them in a

Customer facing environment

Excellent interpersonal skills with the ability to be calm during stressful situations under all


Knowledge of MYSQL and Service-oriented architecture frameworks

Knowledge of HTTP protocol, SSH, Telnet, DNS

Linux/unix fundamental: Bash scripts skills

Monitoring skills and systems like Zabbix, Nagios

Excellent time management and organizational skills, and ability to handle multiple

Concurrent tasks with minimal supervision

Understanding of Statistics skills will be an advantage

High energy, high integrity with customers/carriers
  • Application Support Engineer
  • Experience : 0 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Team Management Services
Apply now
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