Team Management Services jobs - Application Support Engineer
Application Support Engineer
0 to3 Years
Salary not disclosed
Posted:
4 Years ago
Views:
Applications:
Openings:
1
Job Description
Greetings From Team Management Services. We found your resume suitable for an urgent opening for the position of Application Support Engineer currently open with one of our clients at Andheri, Mumbai.
Company Description
Our Client is a global, mobile payments company headquartered in San Francisco. The company provides a mobile payments platform, enabling consumers to pay using their mobile phone, with purchases billed to a consumer's mobile phone bill. It was launched in 2009 with the acquisition of Paymo , Mobile view /Italia, Mopay AG, Qubecell, Mobillcash businesses all providers in the mobile payments industry, as well as $13 million USD in investment from venture capital firms-DAG Ventures, Khosla Ventures, NEA, Index Ventures, etc. They are connected to merchants such as Google, Microsoft, Facebook, EA, Sony, Spotify, Lookout, and Riot Games. It has established partnerships with hundreds of game publishers and online services.
Position Title: Application Support Engineer.
Location: Andheri, Mumbai
Qualifications: Bachelors degree in Computer Science, Information Systems, Engineering. Additional training, technical certification, and/or years experience may be substituted in lieu of a degree.
Experience Required: 2 5 Yrs
Job Description
The Application Support Engineer will respond to faults and, Incidents on the front line, analysing and troubleshooting problems, working with a variety, of monitoring tools, and communicating with partner.
Boku Application Support is a 24/7 365 days operation that works in shifts and provides laptops with work-from-home opportunities.
Responsibilities
Reporting to the team leader, this is a hands on role working with highly skilled group of
Fellow operations engineers and other technical staff.
To accomplish their primary goal of monitoring and troubleshooting computer and
Telecommunication networks and systems, Application Support Engineers perform many
Tasks.
On-call engineer will act as a first point of contact for any technical issues failures and will be
Working in shifts as a part of 24x7 support team.
While responding to incidents, the Application Support Engineer must carefully track and
Document all issues and resolutions in detail.
When problems are too large or complex for quick troubleshooting, Application Support
Engineers must escalate the issue to management, other IT resources or merchants for
Assistance in reaching a resolution.
A strong and enthusiastic commitment to resolving customer problems in a high quality and
Timely manner.
Collaborate with internal and external engineering teams to provide a high level of service
And support on production systems.
Application Support Engineers maintain ongoing communication within the team and
Externally, to keep all stakeholders aware of relevant, known issues and the steps being
Taken.
Resolve customer problems via email and telephone.
Research customer issues in a timely manner and follow up directly with the customer.
Escalate cases to the engineering team when the problem is beyond the scope of technical
Support or falls out of the support teams expertise.
Maintain control and management of the overall resolution for any escalated case, even
When cross-functional groups are involved.
Create knowledge base content to capture new learning for re-use throughout the company
And user base.
Participate in technical communications within the team to share best practices and learn
About New Technologies And Other Ecosystem Applications
Leverage internal technical expertise, including development engineers, knowledge base,
And other internal tools to provide the most effective solutions to customer issues.
Flexibility to work remotely.
Key Skills
Strong analytical thinkers who enjoy solving problems.
Good written and verbal communication skills.
A strong aptitude for learning new technologies and understanding how to utilize them in a
Customer facing environment.
Excellent interpersonal skills with the ability to be calm during stressful situations under all
Circumstances.
Knowledge of MYSQL and Service-oriented architecture frameworks.
Knowledge of HTTP protocol, SSH, Telnet, DNS.
Linux/unix fundamental: Bash scripts skills.
Monitoring skills and systems like Zabbix, Nagios.
Excellent time management and organizational skills, and ability to handle multiple
Concurrent tasks with minimal supervision.
Understanding of Statistics skills will be an advantage.
High energy, high integrity with customers/carriers
Job Particulars
Education
BE/B.Tech, ME/M.Tech, Other Course
Who can apply
Freshers and Experienced (0 to3 Years )
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
457975
Job Category
Core Technical
State
Maharashtra
Country
India
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