Application Support Engineer jobs in Mumbai at Team Management Services

The Application Support Engineer will respond to faults and, Incidents on the front line, analysing and troubleshooting problems, working with a variety, of monitoring tools, and communicating with partner.
Greetings From Team Management Services. We found your resume suitable for an urgent opening for the position of Application Support Engineer currently open with one of our clients at Andheri, Mumbai.

Company Description

Our Client is a global, mobile payments company headquartered in San Francisco. The company provides a mobile payments platform, enabling consumers to pay using their mobile phone, with purchases billed to a consumer's mobile phone bill. It was launched in 2009 with the acquisition of Paymo , Mobile view /Italia, Mopay AG, Qubecell, Mobillcash businesses all providers in the mobile payments industry, as well as $13 million USD in investment from venture capital firms-DAG Ventures, Khosla Ventures, NEA, Index Ventures, etc. They are connected to merchants such as Google, Microsoft, Facebook, EA, Sony, Spotify, Lookout, and Riot Games. It has established partnerships with hundreds of game publishers and online services.

Position Title: Application Support Engineer.

Location: Andheri, Mumbai

Qualifications: Bachelors degree in Computer Science, Information Systems, Engineering. Additional training, technical certification, and/or years experience may be substituted in lieu of a degree.

Experience Required: 2 5 Yrs

Job Description

The Application Support Engineer will respond to faults and, Incidents on the front line, analysing and troubleshooting problems, working with a variety, of monitoring tools, and communicating with partner.

Boku Application Support is a 24/7 365 days operation that works in shifts and provides laptops with work-from-home opportunities.

Responsibilities

Reporting to the team leader, this is a hands on role working with highly skilled group of

Fellow operations engineers and other technical staff.

To accomplish their primary goal of monitoring and troubleshooting computer and

Telecommunication networks and systems, Application Support Engineers perform many

Tasks.

On-call engineer will act as a first point of contact for any technical issues failures and will be

Working in shifts as a part of 24x7 support team.

While responding to incidents, the Application Support Engineer must carefully track and

Document all issues and resolutions in detail.

When problems are too large or complex for quick troubleshooting, Application Support

Engineers must escalate the issue to management, other IT resources or merchants for

Assistance in reaching a resolution.

A strong and enthusiastic commitment to resolving customer problems in a high quality and

Timely manner.

Collaborate with internal and external engineering teams to provide a high level of service

And support on production systems.

Application Support Engineers maintain ongoing communication within the team and

Externally, to keep all stakeholders aware of relevant, known issues and the steps being

Taken.

Resolve customer problems via email and telephone.

Research customer issues in a timely manner and follow up directly with the customer.

Escalate cases to the engineering team when the problem is beyond the scope of technical

Support or falls out of the support teams expertise.

Maintain control and management of the overall resolution for any escalated case, even

When cross-functional groups are involved.

Create knowledge base content to capture new learning for re-use throughout the company

And user base.

Participate in technical communications within the team to share best practices and learn

About New Technologies And Other Ecosystem Applications

Leverage internal technical expertise, including development engineers, knowledge base,

And other internal tools to provide the most effective solutions to customer issues.

Flexibility to work remotely.

Key Skills

Strong analytical thinkers who enjoy solving problems.

Good written and verbal communication skills.

A strong aptitude for learning new technologies and understanding how to utilize them in a

Customer facing environment.

Excellent interpersonal skills with the ability to be calm during stressful situations under all

Circumstances.

Knowledge of MYSQL and Service-oriented architecture frameworks.

Knowledge of HTTP protocol, SSH, Telnet, DNS.

Linux/unix fundamental: Bash scripts skills.

Monitoring skills and systems like Zabbix, Nagios.

Excellent time management and organizational skills, and ability to handle multiple

Concurrent tasks with minimal supervision.

Understanding of Statistics skills will be an advantage.

High energy, high integrity with customers/carriers