SounderGrad jobs - Application Support Engineer

Application Support Engineer

SounderGrad
experience Fresher
salary Salary not disclosed
Posted: 3 Years ago
Views: 1
Applications: 1
Openings: 1

Job Description

SounderGrad Is hiring for their Partners

Designation:
 Application Performance Support Engineer

Eligibility Criteria :
BE/BTech in Computers science, Electronics, and telecommunications or equivalent, BCA, MCA from 2019 and 2020 Batch 

Skills and experience preferred:
  • 0-2 years’ experience in Technical Support (bonus if in areas of Telephony or VOIP)
  • Should have good troubleshooting and problem- solving skills
  • Good communication skills to deal with global customers
  • Should be willing to work in 24/7 shifts and weekends as well
  • Good knowledge of the Windows operating system
Good if the candidates have these 
  • Useful to have working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE),CISCO Unified Communications Manager (CUCM),Avaya Aura Platform and Voice/Media Gateways, VOICE protocols
  • Preferred experience in installing and supporting telephony, network, or server infrastructure
  • Certifications that match up well:  Cisco, Avaya, Nortel, Verint, Aspect
  • ITIL Certification
Training and hiring process

Candidates will be selected through a screening process, which consists of an aptitude test and an interview. Candidates will have to undertake a mandatory customized training program to learn the specific skills needed for the job. Candidates will have to pay for the training program in monthly installments (17% of salary for 24 months) only if (and after) they get placed in the job.

Location: Pune




Job Particulars

Role Others
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id506430
Job Category Others
StateMaharashtra
Country India

About Company

This role is in a leading software provider of cloud and on-premises solutions for the analysis of structured and unstructured data. The solutions deliver significantly better customer service experience.
Global Business Operations is a team that oversees and manages processes for sales and operations. 
The Engineer will be responsible for troubleshooting and resolution of all incidents and  will be responsible for Incident and change management
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