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Eco Transport Solutions Private Limited jobs - Application Support Executive Facilitation Center

Application Support Executive Facilitation Center

Eco Transport Solutions Private Limited

location

experience

Fresher

salary

10,000 - 15,000 Per Month

qualification

10th Pass (SSC), 12th Pass (HSE), Vocational Training

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Posted: 4 Years ago

Views: 4

Applications: 4

Openings: 4

Job Description

Provide product support to customers via the telephone and/or Internet (e.g., instant message, email).

Assess the nature of product or service issues and resolves support problems.

Maintain a log of product issues and conveys customer feedback to product development staff.

Interact with customers to help troubleshoot and resolve complex product problems or issues.

Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.

Track and document inbound support requests and ensure proper notation of customer problems or issues.

Document problems and solutions to training lower-level support on how to properly address customer or product problems.

Communicate with the product development department to improve on the current design or to identify possible problems with the design.

Stay abreast of current technology in products, design changes, and new products offered.

May travel to the client site in order to resolve complex customer and product issues.

Job Particulars

Role Others

Education10th Pass (SSC), 12th Pass (HSE), Vocational Training

Who can applyFreshers

Hiring Process Group Discussion, Telephonic Interview

Employment TypeFull Time

Job Id347029

Job Category Others

Locality Address Ahmedabad-Others

StateGujarat

Country India

About Company

Eco Transport Solutions Private Limited

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