- We are hiring a Technical Support Executive to join our team.
- Courseplay is more than simply an edtech or e-learning solution for organizations. If you have a small, medium or large company or organization, Courseplay can help you bring down the cost of training and multiply your training capacity with a few clicks of a button. Detailed reports will provide useful insights about your organization. Our easy-to-use interface allows anyone to pickup and run with the platform quickly with minimal documentation. New hires and even potential hires can be trained and pre-trained easily, making the onboarding process smooth and hassle-free.
Roles and Responsibilities :-
Technical Support Executive works with other team members within the Technical Support- Department along with team members in the Software Design and Development,- Operations and Business Development departments. Technical Support Executive has the following responsibilities:
Roles and Responsibilities :- First Line of Support (This is primarily a service desk kind of environment in which tickets are logged through any of the channels like phone, web, email, text etc.): Logging and keeping records of customer queries and feature requestTicket Creation :-
Customer Excellence Center - quality check of service tickets-
Automate quality checklist for L1, L2 tickets-
Customer support role includes answering technical support tickets via technical support dashboard (Freshdesk)Training :-
Training the clients to understand the platform-
Develops and presents training materials for end usersContent/User Upload :-
Moderate user generated content on our platform-
Upload content for the client users based on prior approval.Bug Reporting :-
Works as a L2 support to troubleshoot issues and report bugs to the product development team.-
Write high-quality bug reports- Act as a Second line of Testing.- Create custom reports based on the clients requirements.Qualifications : Graduate in Computer Science, IT, Engineering or similar
Skills :-
Communication skills-
Good analytical and problem-solving skills-
Presentation Skills-
Logical thinker-
Eye for detail-
Curiosity to learn-
Time Management Skills-
Good interpersonal and customer care skills
Experience : Minimum 1 year of experience in Customer Handling and Application Training
The work environment :-
An incredible team of smart and supportive people-
Small, agile and dynamic team that works fast-
Opportunity to wear multiple hats and juggle multiple roles-
Be rewarded with a very competitive package-
Plenty of opportunities to learn. We have a strong and diverse training program-