Courseplay by Firstventure Corporation jobs - Application Support Executive

- We are hiring a Technical Support Executive to join our team.

- Courseplay is more than simply an edtech or e-learning solution for organizations. If you have a small, medium or large company or organization, Courseplay can help you bring down the cost of training and multiply your training capacity with a few clicks of a button. Detailed reports will provide useful insights about your organization. Our easy-to-use interface allows anyone to pickup and run with the platform quickly with minimal documentation. New hires and even potential hires can be trained and pre-trained easily, making the onboarding process smooth and hassle-free.

Technical Support Executive works with other team members within the Technical Support- Department along with team members in the Software Design and Development,- Operations and Business Development departments. Technical Support Executive has the following responsibilities:

Roles and Responsibilities :- First Line of Support (This is primarily a service desk kind of environment in which tickets are logged through any of the channels like phone, web, email, text etc.): Logging and keeping records of customer queries and feature requestTicket Creation :-

Customer Excellence Center - quality check of service tickets-

Automate quality checklist for L1, L2 tickets-

Customer support role includes answering technical support tickets via technical support dashboard (Freshdesk)Training :-

Training the clients to understand the platform-

Develops and presents training materials for end usersContent/User Upload :-

Moderate user generated content on our platform-

Upload content for the client users based on prior approval.Bug Reporting :-

Works as a L2 support to troubleshoot issues and report bugs to the product development team.-

Write high-quality bug reports- Act as a Second line of Testing.- Create custom reports based on the clients requirements.Qualifications : Graduate in Computer Science, IT, Engineering or similar

Skills :-

Communication skills-

Good analytical and problem-solving skills-

Presentation Skills-

Logical thinker-

Eye for detail-

Curiosity to learn-

Time Management Skills-

Good interpersonal and customer care skills

Experience : Minimum 1 year of experience in Customer Handling and Application Training

The work environment :-

An incredible team of smart and supportive people-

Small, agile and dynamic team that works fast-

Opportunity to wear multiple hats and juggle multiple roles-

Be rewarded with a very competitive package-

Plenty of opportunities to learn. We have a strong and diverse training program-