Application Support Executive jobs in MumbaiNavi Mumbai at SOFTCON

Job Description:
The post holder is responsible for the provision of application maintenance and support services to users of SOFTCON business systems and to the IT function.

KEY RESPONSIBILITIES
* Installation \Implementation application at customer end.
* Onsite Customer visit for application fictional training and query handling
* Provide first level Technical\Non-technical Support Onsite\Offsite
* Troubleshoot customer application software issues and follow ups till completion.
* Understand the issue reported by the customer, analyze and report it in the reporting system
* Delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries.
* Troubleshoot problem of SQL & Printers barcode scanner etc.
* Manage issue resolution by providing solution from a remote location or by accessing the users desktop
* Solve the user issues over mail/telephone
* Keep technical skills and product knowledge up to date through self-efforts and internal training
* Maintain high level of customer satisfaction and product quality.

Required Candidate profile

Education:(UG - Any Graduate - Any Specialization, Diploma - Computers, B.Sc - Computers, Diploma- Electronics/Telecommunication , BSC -IT, B.Tech/B.E. - Computers, BCA - Computers) AND (PG- Post Graduation Not Required) AND (Doctorate- Any Doctorate - Any Specialization, Doctorate Not Required)

SKILL
-Excellent interpersonal relationship and communication / presentation skills
-analytical and problem-solving skills
-Strong written and verbal communication skills
-Self-motivated, with strong ability to work both independently and with the team
-Strong Analytical skills
-Good convincing skill

Softcon believes in building long lasting relations and bonds with it's customers which is achieved through high responsiveness and commitment. Softcon has 95% plus customer retention, which gives even more confidence to it's prospective customers. Softcon not only provides software, but also provides Value creation by giving business solutions to make every company a high performance business.

We also emphasize a lot on the implementation process post the purchase of our software, which ensures the success of most of our clients. We constantly thrive to make the implementation process faster and better.