â€¢ Reporting to the team leader, this is a hands on role working with highly skilled group of Fellow operations engineers and other technical staff. â€¢ To accomplish their primary goal of monitoring and troubleshooting computer and Telecommunication networks and systems, Application Support Engineers perform many Tasks. â€¢ On-call engineer will act as a first point of contact for any technical issues failures and will be Working in shifts as a part of 24x7 support team. â€¢ While responding to incidents, the Application Support Engineer must carefully track and Document all issues and resolutions in detail. â€¢ When problems are too large or complex for quick troubleshooting, Application Support Engineers must escalate the issue to management, other IT resources or merchants for Assistance in reaching a resolution. â€¢ A strong and enthusiastic commitment to resolving customer problems in a high quality and Timely manner. â€¢ Collaborate with internal and external engineering teams to provide a high level of service And support on production systems. â€¢ Application Support Engineers maintain ongoing communication within the team and Externally, to keep all stakeholders aware of relevant, known issues and the steps being Taken. â€¢ Resolve customer problems via email and telephone. â€¢ Research customer issues in a timely manner and follow up directly with the customer. â€¢ Escalate cases to the engineering team when the problem is beyond the scope of technical Support or falls out of the support teamâ€™s expertise. â€¢ Maintain control and management of the overall resolution for any escalated case, even When cross-functional groups are involved. â€¢ Create knowledge base content to capture new learning for re-use throughout the company And user base. â€¢ Participate in technical communications within the team to share best practices and learn
About New Technologies And Other Ecosystem Applications
â€¢ Leverage internal technical expertise, including development engineers, knowledge base, And other internal tools to provide the most effective solutions to customer issues. â€¢ Flexibility to work remotely.
â€¢ Strong analytical thinkers who enjoy solving problems. â€¢ Good written and verbal communication skills. â€¢ A strong aptitude for learning new technologies and understanding how to utilize them in a Customer facing environment. â€¢ Excellent interpersonal skills with the ability to be calm during stressful situations under all Circumstances. â€¢ Knowledge of MYSQL and Service-oriented architecture frameworks. â€¢ Knowledge of HTTP protocol, SSH, Telnet, DNS. â€¢ Linux/unix fundamental: Bash scripts skills. â€¢ Monitoring skills and systems like Zabbix, Nagios. â€¢ Excellent time management and organizational skills, and ability to handle multiple Concurrent tasks with minimal supervision. â€¢ Understanding of Statistics skills will be an advantage. â€¢ High energy, high integrity with customers/carriers
The Application Support Engineer will respond to faults and, Incidents on the front line, analyzing and troubleshooting problems, working with a variety, of monitoring tools, and communicating with partner. Application Support is a 24/7 365
Skills: Application Support, Technical Support, L2 Support, App Support
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GL Management Services recruiting Application support Experienced(0 to 3 Years) candidates candidates nearby Mumbai,.GL Management Services vacancies for Application support is recruited through Written-test, Face to Face Interview etc. GL Management Services Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE) are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Mumbai, can apply for Application support position in GL Management Services. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the GL Management Services recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of GL Management Services and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of GL Management Services and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in GL Management Services and near your city and get a secured career.