AR Caller BPO

Golden Opportunities Pvt Ltd.
Experience : Freshers
Education : Any Graduate
Location : Hyderabad
Job Role : Others
Posted on 04 Jul 19
Job is expired
Job DescriptionLast Date 02 Sep 19
AR Caller BPO

Job Description : 

  • Handles complex voice process in terms of providing dedicated support on both I/B & O/B calls Responds to customer inquiries by understanding inquiry by reviewing previous inquiries and responses, gathering and researching information
  • Verifying customer's understanding of information and answer on calls Propose value adds & prepare call scripts, documentation for smooth call flow 4-5 years of calling experience with sound knowledge on voice processes Providing support for entry level representatives in clarifying the queries, advise the solutions Resolves problems by clarifying issues;
  • researching and exploring answers and alternative solutions; 
  • implementing solutions escalating unresolved problems Managing everyday work activities assigned by Leads and inform the work status appropriately Monitor all transactions and ensuring compliance to quality regulations and maintain effective relationships with clients Coordinate with internal and external clients and provide assistance on phone and resolve all queries Knowledge on Healthcare domain & Industry Terminologies

Job Code : GO/JC/11446/2019

Experience : 1 - 3

Location : Hyderabad

Education : Any Graduates

Vertical : Pharma

Functional Area: ITES/BPO/Customer Service

Industry : ITES/BPO/KPO
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Golden Opportunities, is a leading Recruitment and Training firm. We present apt Opportunities to meet your needs at the right time. We ensure that the aspirations of our clients and candidates are met with. We have built a strong multifaceted client base across verticals and industries.
Job is expired