· Review the claim allocated and check the status by calling the payer or through IVR /Web Portal
· Ask a series of relevant questions depending on the issue with the claim and record the responses
· Prepare call notes, initiate or execute the corrective measures by sending necessary documents to Payers
· Record the actions and post the notes on the customer’s revenue cycle platform.
· Use appropriate client-specific call note standards for documentation
· Adhere to MBW’s information security guidelines
· Be in the center of ethical behavior and never on the side-lines
Candidate Profile:
· Should have worked as an AR Caller/ Senior AR Caller for at least 1 to 7 years of experience with medical billing service providers
· Good knowledge of revenue cycle and denial management concept
· Positive attitude to solve problems
· Ability to absorb client’s business rules
· Knowledge of generating the aging report
· Strong communication skills with a neutral accent
· Graduate degree in any field
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