Key Responsibilities:
Unbilled and M&D Follow-up:
o Conduct regular follow-ups via email and phone calls for unbilled and M&D cases.
o Track pending activities and ensure timely resolution.
Data Management & Closure:
o Prepare and maintain unbilled and M&D data accurately.
o Ensure closure of unbilled and M&D cases within the defined TAT (Turnaround Time) of 60 days, with
supporting proof.
o Remove closed items from the system after tax invoices are created.
Coordination & Communication:
o Inform AR and Sales teams to create tax invoices against closed unbilled and M&D cases.
o Collaborate closely to resolve discrepancies and escalate issues as required.
Pickup Management:
o Follow up on upcoming pickups for SAM (Strategic Account Management) customers (A Type).
o Enforce pickups in line with the company’s policy.
o Monitor and track upcoming pickups to avoid delays.
Reporting & Compliance:
o Update records and trackers regularly.
o Share periodic reports on pending and closed cases with stakeholders.
o Adhere to all internal processes and policies for AR management.
Skills & Competencies:
Excellent coordination and follow-up skills.
Strong verbal and written communication.
Good knowledge of AR processes and tax invoice requirements.
Proficiency in MS Excel and ERP systems.
Ability to work cross-functionally with Sales and AR teams.
Detail-oriented and organized approach to managing large volumes of data.
Experience & Qualifications:
Graduate in Commerce, Business Administration, or a related field.
1-2 years of experience in Accounts Receivable, Billing, or Order Management.
Prior experience in unbilled closure and customer follow-ups is preferred.
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