Key
responsibilities [role
expectations] |
Your key responsibilities will include, but not limited to: •
Responsible for Increase of After sales service and
thereby increased customer market share. •
Responsible for workshop loading and achieving defined
targets by number of job orders and service volumes •
Ensure prompt, polite and efficient contact with
potential and existing customers •
Identify their individual needs and provide service
required to exceed expectations •
Ensure customer satisfaction through quality and
timeliness of work done for customers •
To maximize customer loyalty and retention, by ensuring
that customers receive constant care and attention. •
To receive and deliver vehicles which would enhances
customer satisfaction and optimizes dealer profitability. •
Customer Retention Activities - Free Service camps,
Customer meet & initial Quality survey •
Customer Complaint :Resolution of All Complaints :
Written / verbal complaints within the set deadlines •
Preparation of Reports like : Field Technical
Information Report / Timely dispatch of FTIR by dealer etc •
Managing all service department employees, as well as
monitoring their performance. •
Maintaining the highest Customer Service Index(CSI)
rating by handling customer complaints immediately •
Keeping up-to-date on manufacturer warranty and policy
procedures while serving as a liaison with the factory representatives. •
To receive and deliver vehicles which would enhances
customer satisfaction and optimizes workshop profitability. |
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