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Area Service Manager

For a client of TeamLease Services Ltd
3 to 8 Years
8,00,000 - 8,50,000 Per Year
Job is expired
Posted on 11 Jan 19
Job DescriptionLast Date 12 Mar 19

Area Manager - Service would be responsible for aftermarket support in the assigned

territory.

Responsible for Increase of After sales service and thereby increased customer

market share.

• Responsible for workshop loading and achieving defined targets by number of job

orders and service volumes

• Ensure prompt, polite and efficient contact with potential and existing customers

• Identify their individual needs and provide service required to exceed expectations

• Ensure customer satisfaction through quality and timeliness of work done for customers

• To maximize customer loyalty and retention, by ensuring that customers receive

constant care and attention.

• To receive and deliver vehicles which would enhances customer satisfaction and

optimizes dealer profitability.

• Customer Retention Activities - Free Service camps, Customer meet & initial Quality

survey

• Customer Complaint :Resolution of All Complaints : Written / verbal complaints within

the set deadlines

• Preparation of Reports like : Field Technical Information Report / Timely dispatch of

FTIR by dealer etc

• Managing all service department employees, as well as monitoring their performance.

• Maintaining the highest Customer Service Index(CSI) rating by handling customer

complaints immediately

• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a

liaison with the factory representatives. 

• To receive and deliver vehicles which would enhances customer satisfaction and

optimizes workshop profitability.

Job Role

Job Type

Interview Type

Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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