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Area Service Manager

For a client of TeamLease Services Ltd
2 to 7 Years
Job is expired
Posted on 10 Jan 19
Job DescriptionLast Date 11 Mar 19

Key responsibilities [role expectations]

Your key responsibilities will include, but not limited to:

        Responsible for Increase of After sales service and thereby increased customer market share.

        Responsible for workshop loading and achieving defined targets by number of job orders and service volumes

        Ensure prompt, polite and efficient contact with potential and existing customers

        Identify their individual needs and provide service required to exceed expectations

        Ensure customer satisfaction through quality and timeliness of work done for customers

        To maximize customer loyalty and retention, by ensuring that customers receive constant care and attention.

        To receive and deliver vehicles which would enhances customer satisfaction and optimizes dealer profitability.

        Customer Retention Activities - Free Service camps, Customer meet & initial Quality survey

        Customer Complaint :Resolution of All Complaints : Written / verbal complaints within the set deadlines

        Preparation of Reports like : Field Technical Information Report / Timely dispatch of FTIR by dealer etc

        Managing all service department employees, as well as monitoring their performance.

        Maintaining the highest Customer Service Index(CSI) rating by handling customer complaints immediately

        Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives. 

        To receive and deliver vehicles which would enhances customer satisfaction and optimizes workshop profitability.

Key responsibilities [role expectations]

Your key responsibilities will include, but not limited to:

        Responsible for Increase of After sales service and thereby increased customer market share.

        Responsible for workshop loading and achieving defined targets by number of job orders and service volumes

        Ensure prompt, polite and efficient contact with potential and existing customers

        Identify their individual needs and provide service required to exceed expectations

        Ensure customer satisfaction through quality and timeliness of work done for customers

        To maximize customer loyalty and retention, by ensuring that customers receive constant care and attention.

        To receive and deliver vehicles which would enhances customer satisfaction and optimizes dealer profitability.

        Customer Retention Activities - Free Service camps, Customer meet & initial Quality survey

        Customer Complaint :Resolution of All Complaints : Written / verbal complaints within the set deadlines

        Preparation of Reports like : Field Technical Information Report / Timely dispatch of FTIR by dealer etc

        Managing all service department employees, as well as monitoring their performance.

        Maintaining the highest Customer Service Index(CSI) rating by handling customer complaints immediately

        Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives. 

        To receive and deliver vehicles which would enhances customer satisfaction and optimizes workshop profitability.

Job Role

Job Type

Interview Type

Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
TeamLease