Position: Assistant Customer Service & logistics
Work Location: Mumbai (Andheri - Saki Vihar Raod)
Experience Level: 1 to 5 years
Contract: 1-year(extendable)
Payroll : Teamlease
Roles & Responsibilities
• Order Processing for Business Line Health Care for India Customers Using SAP R11 S&D Module).
• Processing Indents/Invoices/Purchase Orders where applicable.
• Support to logistics for coordination with customers, overseas colleagues and CHAs for timely delivery of import shipments & local warehouse.
• Shipment feedback and import documentation.
• Payment follow-up, Credit Form follow-up, where applicable.
• Processing customer requests and coordinating with respective departments.
• Attending the customer requests and coordinating for prompt resolution.
• Processing Customer Requests, Complaints and coordinating with respective Principal.
• Sample processing and coordinating with logistics for Customs Clearance.
• Provide necessary input to logistics for Inventory management based on sales forecast & credit risk management where applicable.
• Co-ordination with customers, local & overseas colleagues for timely delivery of goods to customers & warehouses.
• Co- ordinate with company’s Accounting Department in term of financial and inventory.
• Generating data for monthly Sales reports form and intimate order in hand situation on fortnight basis
• Quality system management and Quality assurance for HC India operations
• Complaint management central coordinator for HC India operations and management of HC products & services related complaints for the allocated set of customers.
• Follow up with local approved contracted transporters for ensuring smooth deliveries to customers on time
• GST reconciliation with accounts department on a regular basis.
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