Educational Qualification: Graduate in any stream Experience required: i) Minimum 3 years of work experince required into customer service / order processing
Ii) Working experience in Lubricant & chemical industry is a plus. Job Profile (In Detail): •Support the managers for sales forecasting based on stock in warehouse;
•Co-ordinating with sales & logistics function for inventory in warehouse based on sales forecast;
•Co-ordinate with India Accounts team and Overseas Credit Management team for credit risk management and credit blocks for all customers;
•Preparation of documents as requested in the tenders, coordinate with colleagues from various departments to organize samples etc. liaison with customers/service providers particularly for the e-tender bidding.
•Manage order processing process for smooth order management on the Evonik SAP platform; performing relevant SAP function like – creating invoice, purchase order, goods receipt, etc.
•Record offer and offer tracking with sales;
•Follow up with local approved contracted transporters for ensuring smooth deliveries to customers on time;
•Process customer requests/complaints in CRM software;
•Coordinating with logistics function for logistics expenses;
•Gathering data for monthly reports on sales and inventory & generating MIS for BL managers from sources such as SAP, ERP, etc.
•Monitoring receivables, extracting O/S data from SAP, payment/collection follow-up from customers;
•GST reconciliation with accounts department on regular basis;
•Providing marketing and event management support during exhibitions & business events. Co-ordinate with communication function for design of marketing materials as required.
•Act as a backup for allocated colleagues when necessary;
•Co-ordinate with customers to obtain monthly forecasts &forward compiled forecast for India Region to the business Manager for review &onward submission to supply chain. Assist in preparation of Monthly reports, customer visit reports, etc.
•Preparation of customer profiles for the new customers. Job Location: Andheri - Saki Vihar Raod
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