Assistant Manager Customer Service jobs in Mumbai at Parity Cube Pvt. Ltd.

Assistant Manager Customer Service

Location: Mumbai, India

Responsibilities:

Dealing with customer queries on a day to day basis and sending out prompt responses
Co-coordinating with the Merchants on a regular basis and obtaining timely information
Co-coordinating efficiently and effectively with the other departments in the Company regarding customer queries and payments
Coming up with new ideas and solutions to existing problems so as to resolve them in the most efficient manner in minimum possible time
Monitoring the activities by users on Linkis.in and moderating the boards created by users
Assisting the business development team and the technical team on the issues faced by the users and suggesting solutions for the issues
Ensuring that the link structures are correctly updated and the payouts are rightly reflected
Good customer service background, highly empathetic with a passion to help people
Maintain updated records and documents related to customer service actions and discussions.
Preparing reports and MIS on a monthly basis

Desired Skills:

We are looking out for someone who has relevant experience in this field and who can take up responsibilities and manage people.
Good verbal communication skills in English and Hindi and good writing skills are a must
Excellent knowledge of Microsoft Excel and Word
Knowledge of customer service principles and practices
Sincere, dedicated and ready to take up responsibilities

Parity Cube Private Limited (‘PCPL’) is a five year old start-up company, started by Mehul Jobanputra and Jimish Jobanputra. PCPL began its operations in August 2011, with just two co-workers and a small rented place in Mumbai. Today, PCPL office accommodates more than 55 people who help PCPL manage and develop its three awesome products – DesiDime, Cuelinks and Zingoy.