Assistant Manager jobs in Gurgaon at Bank of America

Assistant Manager

Gurugram, India

Responsibilities*

Good understanding of Global Capital Markets especially Fixed Income
Ability to maintain good connect with LOB partners and able to handle Issues and Escalations independently
To contribute towards consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and Team performance
Excellent Client Relationship and communication skills
Build productive teams that works effectively together to achieve or exceed set operational targets & client Service Level Agreements (SLA's).
To create improvements in business processes by contributing ideas and implementing agreed changes into the team's day-to-day operations
To perform all tasks following company policy and procedures, including legal & regulatory requirements, and to prescribed company standards
Act as a process SME
To provide coaching & support to individuals to develop their skills, acting as a role model for excellent behavior and performance
Liaise with LOB effectively to manage the service delivery in line with the SLA and ADHOC situations
Experience in handling the monthly deliverables like Dashboards/Risk Matrix etc.
Reduce failing trades and increase settlement efficiency
Will be part of BAU apart from strategic and efficiency initiatives
To be flexible in their attitude and approach, and be willing to work extra hours during the week with overflow of volume and to provide cover for holidays
planned and unplanned.
Education: Graduate/Post Graduate

BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Business Services in the bank. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide.