Assistant Manager

Optum Global Solutions India Private Limited
Experience : 0.5 to 4 Years
Location : Noida
Job Role : Others
Posted on 14 Jan 20
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Job DescriptionLast Date 13 Mar 20
Assistant Manager 

Noida(806648)

Primary Responsibilities:

  • Handle a team of up to 15-20 Associates for the team
  • Accurate and timely documentation of data
  • Drive the fulfillment of performance metrics, not an active part of the decision making process
  • Build and maintain an effective team environment 
  • Ensure accurate and timely delivery of data to Team Liaison
  • Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, and Managers etc.)
  • Work with the Team to identify process improvement opportunities
  • Monitor, measure, and report Team performance metrics and support the implementation of Team incentive programs 
  • Identify training needs for the team, and facilitating trainings
  • Routinely analyze quality results to report error trends
  • Identify root causes of errors and opportunities for defect reduction
  • Analyze and facilitate the development of individuals’ improvement plans along with the Assistant/Deputy Manager
  • Administrative responsibilities of the team
  • Promote a high level of commitment to anticipating, understanding, and meeting the needs of each internal and external customer 
  • Identify and leverage internal networks to complete tasks, present ideas persuasively, gain the support and assistance of others who have a stake in the outcome; and proactively participates in company initiatives
  • Identify trends and issues and recommend solutions

Required Qualifications:

  • Ability to do careful listening, tact and candor, two-way communication, and master a high impact communication style
  • Ability to be a self-starter who can manage multiple priorities with minimum direction solutions
  • Ability to Effectively organize and lead a team of people, in cooperative processes to achieve shared outcomes
  • Effective numeracy and analytical skills
  • Effective communication skills both verbal and written to individuals
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
The Optum Ireland, part of the UnitedHealth Group family of businesses, Automation Centre of Excellence is an exciting new venture that’s passionate about process automation. We support the organization through the delivery of automation solutions, using existing, new and emerging technologies to enhance savings, improve productivity and quality and reduce cost.
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