Handle a team of up to 15-20 Associates for the team
Accurate and timely documentation of data
Drive the fulfillment of performance metrics, not an active part of the decision making process
Build and maintain an effective team environment
Ensure accurate and timely delivery of data to Team Liaison
Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, and Managers etc.)
Work with the Team to identify process improvement opportunities
Monitor, measure, and report Team performance metrics and support the implementation of Team incentive programs
Identify training needs for the team, and facilitating trainings
Routinely analyze quality results to report error trends
Identify root causes of errors and opportunities for defect reduction
Analyze and facilitate the development of individuals’ improvement plans along with the Assistant/Deputy Manager
Administrative responsibilities of the team
Promote a high level of commitment to anticipating, understanding, and meeting the needs of each internal and external customer
Identify and leverage internal networks to complete tasks, present ideas persuasively, gain the support and assistance of others who have a stake in the outcome; and proactively participates in company initiatives
Identify trends and issues and recommend solutions
Required Qualifications:
Ability to do careful listening, tact and candor, two-way communication, and master a high impact communication style
Ability to be a self-starter who can manage multiple priorities with minimum direction solutions
Ability to Effectively organize and lead a team of people, in cooperative processes to achieve shared outcomes
Effective numeracy and analytical skills
Effective communication skills both verbal and written to individuals
The Optum Ireland, part of the UnitedHealth Group family of businesses, Automation Centre of Excellence is an exciting new venture that’s passionate about process automation. We support the organization through the delivery of automation solutions, using existing, new and emerging technologies to enhance savings, improve productivity and quality and reduce cost.
