s

Assistant Manager

HGS
Experience : 3 to 4 Years
Education : Any Graduate
Location : Pune
Job Role : Others
Posted on 04 Jan 20
Job is expired
Job DescriptionLast Date 03 Feb 20
Assistant Manager

Job Code : 20192612

Title : Assistant Manager Ops     

Location :  Pune

Roles and Responsibilities:
  • Managing an average team size of 3 or more team leaders.
  • Client, Customer & People Management.
  • Drive Performance in the team to achieve KPI’s.
  • Manage the daily team activities and operations.
  • Drive Team adherence and manage scheduling. 
  • Managing Escalations (Internal & External)
  • Run reports & conduct a thorough analysis of the missed KPI’s & draw an effective action plan.
  • Drive Continuous Improvement projects by use of kaizen & Lean practices.
  • Performance management and appraisals of the team.
  • Conduct weekly reviews & present an action plan to the Management.
  • Conduct one on one, skips with the team.
  • Feedback and Coaching.
  • Knowledge management for the team and quality control.
  • Apply performance management strategies - action plans, BQ planning.
  • Responsible for people/ employee career development.

Education & Experience:
  • Graduates
  • Candidates should be from Outbound Sales background.
  • Hands on with MS Office tools i.e. Excel, PowerPoint & Word.
  •  3 to 4 years’ experience into team handling with at least 1 year as AM.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
Job is expired
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