Carethon Pvt Ltd jobs - Assistant Manager-Outbound Voice/Non-Voice Process

Assistant Manager-Outbound Voice/Non-Voice Process

Carethon Pvt Ltd
experience 1 to 2 Years
salary Salary not disclosed
qualification
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Posted: 2 Years ago
Views: 0
Applications: 2
Openings: 3

Job Description

Immediate Requirement for Assistant Manager for Outbound Voice and Non-Voice Process Operations.

Experience:

Must have 1-2 years of experience as Team Leader or a minimum 1-year experience as Assistant Manager in Operations (Outbound Sales or Collections Voice Process).

Job Description:

·         Achieve monthly span targets

·         Manage day-to-day operations.

·         Escalation management & coordination with multiple teams

·         Improve utilization & efficiency.

·         Handle escalations which were not solvable by L1/L2 executives.

·         Manage a team of 10 to 50 people

·         Maintaining MIS & performance reports

·         Should be willing to work in shifts

·         Responsible for performance of new hires as well as current employees.

·         Responsible for voice, accent & culture training.

·         Develop and update contents training manuals, Presentations, handouts etc.

·         Gathering information and identifying essential information needed for satisfying the needs of the Team Members.

·         Structuring or classifying multiple pieces of information.

·         Organizing information to develop a better approach to Training

Skills:

·         People management & Team hiring

·         Understanding of Quality & implementation of feedback.

·         Experience in working with CRM, Telephony systems are a must.

·         Excellent with language and communication skills.


Job Particulars

EducationB.Arch, B.Com, BA, BCA, BE/B.Tech, BSc
Who can applyExperienced (1 to 2 Years)
Hiring Process Face to Face Interview, Written-test, Telephonic Interview
Employment TypeFull Time
Job Id611996
Job Category Tech Support
Locality Address Perungudi , Sholinganallur , Thuraipakkam
StateTamil Nadu
Country India

About Company

Carethon Pvt Ltd
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experience 1 to 2 Years
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