· Well-organized
and highly efficient working in a multi-tasking dynamic environment.
· Ability
to function as team player and alternatively work independently to achieve
objectives.
· Self-starter,
multi-skilled, effective leader focused on deliverables.
· Worked
with Incident Support Engineer to resolve incidents including fault resolution.
· Preparing
Handovers for the next shift.
· Interaction
with other 3rd Line Engineers for service escalations according to customer
SLA.
· Coordinating and Attending daily, weekly calls with our Clients,
Project Managers Globally progress of the project.
· Troubleshooting and providing support of Cisco IPT for various
clients.
· Configuring Management and Troubleshooting of IP Phone
registration issues.
· Configuration of user features such as Speed dial, Call
forwarding, transfer, Call Park, Call pickup, call forward all.
· Configuration, Monitoring & Troubleshoot of Voice Interfaces:
FXS, FXO, ISDN E1/T1.
· Monitoringof VoiceGateways, SRST and call signalingProtocols on
voice Gateways.
· Configuration & troubleshooting of Extension mobility.
· Class of Service Control Using Partitions and CSS.
· Configuration of VLAN.
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