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Microland jobs - Assoc Servce Ops

Assoc Servce Ops

Microland

location

experience

0 to 3 Years

salary

Salary not disclosed

qualification

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

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Posted: 1 Month ago

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Job Description

Candidate should be ITIL certified

Should possess good communication skills , both written and spoken

Willing to work on rotational shifts and on weekends

Experience in Incident Management and request fulfillment required and Change Management required. Knowledge on Problem Management basics will be an advantage

Timely completion of stated tasks and ad-hoc tasks

Drive Open tickets to closure

Drive adherence to ticket creation and documentation by the team

Ensure SOPs are updated with any changes that are notified by Client or L2s before end of shift

Act as a single point of contact for co-ordination between all stake holders (Customer & Internal)during critical Incidents and Change activities.

Primarily responsible for quick restoration of services during major outages by effectively driving Bridge calls and co-coordinating with various Subject matter experts from the customer end Incident analysis and publishing of summary reports on periodic basis.

Attend Major Outage Post-mortem calls and other important issues as deemed by the customer Need to handle Team Mailbox while in shift as appropriate for each mail

Provide concise and up to date Shift Handover to colleagues

Will be responsible for end to end shift management and supervision of NOC team

Conduct shift handovers and ensure the updates are passed on to the next shift by the NOC team Ensures adherence to all process and procedures defined by Client and internal

Active involvement and contribution in all value add activities given to the customer

Suggest service improvements regularly and own at least one SIP per quarter

Should understand basics of Networking, Windows, VMware . Storage , DB and UNIX will be an advantage

Should be aware of basics of Monitoring tools

Should be well versed with any of the ticketing tools like Remedy, Service Now etc

Working knowledge on MS Windows administration and MS Office Suite , Usage of WebEx for hosting calls/ screen sharing/ scheduling.

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Job Particulars

Role BPO / Customer care

Job TypeApprenticeship

Hiring Process Face to Face Interview

About Company

Microland

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Microland recruiting Assoc Servce Ops Experienced(0 to 3 Years) candidates candidates nearby Gurgaon,.Microland vacancies for Assoc Servce Ops is recruited through Written-test, Face to Face Interview etc.
Microland Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Gurgaon, can apply for Assoc Servce Ops position in Microland. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Microland recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Microland and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Microland and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Microland and near your city and get a secured career.

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