Assoc Servce Ops jobs in Gurgaon at Microland

Candidate should be ITIL certified

Should possess good communication skills , both written and spoken

Willing to work on rotational shifts and on weekends

Experience in Incident Management and request fulfillment required and Change Management required. Knowledge on Problem Management basics will be an advantage

Timely completion of stated tasks and ad-hoc tasks

Drive Open tickets to closure

Drive adherence to ticket creation and documentation by the team

Ensure SOPs are updated with any changes that are notified by Client or L2s before end of shift

Act as a single point of contact for co-ordination between all stake holders (Customer & Internal)during critical Incidents and Change activities.

Primarily responsible for quick restoration of services during major outages by effectively driving Bridge calls and co-coordinating with various Subject matter experts from the customer end Incident analysis and publishing of summary reports on periodic basis.

Attend Major Outage Post-mortem calls and other important issues as deemed by the customer Need to handle Team Mailbox while in shift as appropriate for each mail

Provide concise and up to date Shift Handover to colleagues

Will be responsible for end to end shift management and supervision of NOC team

Conduct shift handovers and ensure the updates are passed on to the next shift by the NOC team Ensures adherence to all process and procedures defined by Client and internal

Active involvement and contribution in all value add activities given to the customer

Suggest service improvements regularly and own at least one SIP per quarter

Should understand basics of Networking, Windows, VMware . Storage , DB and UNIX will be an advantage

Should be aware of basics of Monitoring tools

Should be well versed with any of the ticketing tools like Remedy, Service Now etc

Working knowledge on MS Windows administration and MS Office Suite , Usage of WebEx for hosting calls/ screen sharing/ scheduling.