Associate - Account Management

Amura Marketing Technologies
Experience : 0 to 1 Years
Education : BBA/BBM, BSc
Location : Pune
Job Role : Accountant
Posted on 15 Nov 19
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Job DescriptionLast Date 14 Jan 20
Designation: Associate - Account Management

Department : Sell.do

Exp : 0-1 years

Educational Qualification: Bachelor’s Degree Required (Engineering,B.Sc.,BBA)

Job Location : Pune

Responsibilities:

Engaging with our users - in person, on calls, over email
You will work as a coordinator between client and internal teams
You will need to consult the client in optimising their business by providing business solutions through our product.
Manage client expectations and experience in a way that results in high customer satisfaction
Manage support request cases according to procedure
Review support cases for technical and troubleshooting accuracy.
Troubleshoot certain issues directly for clients
Take the initiative to thoroughly understand the software platforms that we use and the business processes that we are trying to solve with the software

Skills:


0-1+ years experience in client-servicing role preferably with product based company
Excellent communication and follow-up skills, detail oriented, and organized,
Positive attitude and a team player
Ability to understand customer use cases or problems and replicate or communicate them to developers
Ability to quickly diagnose, understand, and communicate issues
Enjoys working in a startup environment and with entrepreneurially minded people
Desire to learn and grow as the company and positional requirements change
Desire to work in a fast paced environment
Good to have knowledge about real estate sector.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Amura Marketing Technologies, we offer 360 degree growth marketing solutions to help brands win long-term. Our data-driven approach brings you creative marketing solutions that work directly for your brand and your top line by leveraging end-to-end insights and real-time analytics across the consumer funnel.
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