Associate Accounting Expert Hardware Support jobs in Pune at ADDA - 3Five8 Technologies Private Limited

Selected intern's day-to-day responsibilities include:

1. Implementing ADDA products for new and current clients
2. Managing the successful onboarding of customers on ADDA products until GoLive
3. Assuming responsibility for the delivery of training on ADDA for both administrators and end-users
4. Documenting all customer interactions in designated CRM, and providing excellent customer experiences
5. Documenting and creating self help content for internal and external consumption
6. Working closely with all departments to determine best practices and approaches for specific client needs
7. Making product enhancement requests based on current, and future software capabilities
8. Ensuring training and post-implementation support
9. Troubleshooting and resolving customer complaints/queries in accordance with the agreed maintenance & support procedure (phone, e-mail and in-person support)
10. Traveling to clients' place(s) for training

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 22nd Sep'20 and 27th Oct'20

3. are available for duration of 6 months

4. have relevant skills and interests

Other requirements

1. Must have excellent communication (oral and written),interpersonal, organizational, and presentation skills

2. Must be able to undertake root cause analysis and resolve issues

3. Must be self-motivated, solutions-driven, detail-oriented and organized

4. Must have the ability to implement SaaS product with project management skills

Perks

5 days a week

Number of openings: 1

ADDA is the most comprehensive SaaS product for residential communities, globally. With 2 products- ADDA ERP & ADDA security, across 3 mobile apps and a robust portal, ADDA is used by 5,00,000+ households, 7,00,000+ HNI users across 90 cities in 3 countries, and processes annual transactions worth INR 3,000 cr. ADDA (3Five8 Technologies Private Limited) provides every tool needed for the smooth and efficient running of any residential community. Our products provide private social networking for residents, convenient facility management, billing and accounting, security management platform for property managers, managing body/committee among much more. ADDA ERP & GateKeeper are used by 18,500+ residential complexes globally.