3-5 years Business to Business Credit/Collection Experience
Effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment
Effective business writing and professional communication skills
Experience utilizing Oracle 11i/R12 preferred
Experience utilizing Microsoft Office Suite, Internet, and related computer skills
Demonstrated Effective Customer Service Skills
Demonstrated Effective Negotiation Skills
Work independently, decisively and timely
Adapts to change, plans and prioritizes as required
Willing to work US hours (6pm to 3am IST)
Utilize quality tools/initiatives
Proficient in commercial sensitivity and business acumen
Demonstrates effective autonomous decision making within limits of authority
Demonstrates effective communication skills
Demonstrates effective evaluation and problem-solving skills
Represents Eaton Electrical in Credit Industry, Customer, and Internal Meetings
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.
We are looking forward to an ASSOCIATE ANALYST - CREDIT & COLLECTIONS in Eaton’s Global Finance System and Services, based in Pune, India.
In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.
Your Primary responsibilities:
Collect past due receivables from customers.
Resolve disputes and issues that result in non-payment
Identify trends and analyze customer behavior to decide tactics/strategies to deploy to maximize collections
Identify improvement opportunities to ensure maximum collections with minimal efforts
Reporting monthly performance and driving result oriented performance in the team
Supporting the team on difficult task and drive the Eaton culture within the team
List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.:
Collects past due and soon to be due receivables on accounts/portfolios assigned by calling, emailing, faxing customers globally
Assists the deductions team with clearance and dispute resolution on deductions
Assists the escheatment team with clearance of unapplied cash/credit notes
Liaises with the AR Cash Application team to ensure payments received are applied accurately
Liaises with plants, salespersons, plant finance team, customer support team, and others in the organization to resolve disputes on unpaid invoices
Contacts and works with the EDI IT team to resolve issues with the EDI feeds related to invoices, shipment and payment notifications
Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics
Participates in process improvement projects
Communicates and negotiates effectively with external and internal stakeholders
Understands the entire order to cash value stream and applies the knowledge to achieve results
Documents new and existing processes. Updates documents as soon as improvements are made
Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel
Abides by Robinson-Pattman Act, Fair Debt Collection Practices Act, Cannons of Business Credit Ethics, and Eaton Ethics Policy at all times.
Today, the world runs on critical infrastructure and technology. Planes. Hospitals. Factories. Data centers. Vehicles. The electrical grid. These are things people depend on every day. And the companies behind them depend on us to help solve some of the toughest power management challenges on the planet. At Eaton, we’re dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable.
We are a power management company made up of over 99,000 employees, doing business in more than 175 countries. Our energy-efficient products and services help our customers effectively manage electrical, hydraulic and mechanical power more reliably, efficiently, safely and sustainably. By giving people tools to use power more efficiently. Helping companies do business more sustainably. And by encouraging each and every employee at Eaton to think differently about our business, our communities—and the positive impact we can have on the world.