SoftwareONE jobs - Associate Consultant- AWS

ftwareONE Technology Services is a premier provider of professional and managed services.

Our Technology Services ethos places the customer outcomes at the heart of everything we do. SoftwareONE works closely with customers to align business and IT objectives.

We support the organizational goals through our solutions. Based on the business objectives and IT investments, we provide IT strategy, defined roadmaps, and design and implement solutions to accelerate the transformation of our customer's business.

As an Associate Consultant – Cloud Managed Services you will provide 24x7 technical support for issues that involve our Cloud Support customers cloud services. You will operate under pressure to isolate problems which are directly affecting our customer systems.

Using your experience and sound technical knowledge you will assess issues and provide solutions for problems that cannot be handed by your tier 1 peers. If an escalation is needed when troubleshooting, you have the support of the Escalation Lead.

You will monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. Your excellent written English skills will be used to develop Knowledge Base Articles and maintain system documentation.

Your spoken English language skills will be used for communication with customers as required; keeping them informed of incident progress, notifying them of updates for Service Requests.

The team which you work in provides support services focused on cloud technologies across Workplace, Data Center and Security. As a member of this team you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas.

• Should be able to handle first point escalation for all technical and process issues
• Provide technical subject matter expertise wherever required and ensure proper communication and quick resolution as incident manager
• Plan and schedule changes while coordinating with different stakeholders
• Perform RCA for Major Incidents
• Follow quality / security process defined for the engagement
• Perform Trend analysis, identify top few incidents and work with respective teams/ individual to minimize the incidents
• Take corrective actions based on the customer satisfaction surveys
• Work in line with service improvement programs
• Build servers using Amazon EC2 instances adding EBS storage, assigning elastic IPs, creating VPC and user access management
• Design the overall Virtual Private Cloud VPC environment including server instance, storage instances, subnets, availability zones, etc
• Define Migration strategy to move application to cloud
• Candidate will be involved in providing AWS advisory and consulting services to customers including assessments, presenting recommendations on AWS migration roadmaps, architecture / designs etc.
• Candidate will have good foundation and proficiency in AWS and complementary technologies and would have relevant architecting and management experience in the following technology areas: AWS Iaas and PaaS technologies and services
• Compute EC2,
  ii. Web Web Apps, Mobile Apps, Logic Apps
  iii. Storage S3,EBS, EFS
  iv. Networking VPC, Elastic LoadBalancing, Route 53
  v. Database RDS, Aurora
  vi. Application Services
  vii. Security
  viii. Management CloudWatch, CloudTrail, Trusted Advisor
  ix. Hybrid
• Installing and updating packages
• Setup and monitoring alerts based on severity
• Experience in logging, monitoring, troubleshooting & support of existing infrastructure
• Help onboarding of client by updating AWS access based on role privileges
• Experience with efficiently managing infrastructure costs

• Any graduate/pg with 2-5 years of experience in AWS in a customer support environment.
• Flexibility to work in 24*7 environment.
• Exposure to Linux, Windows OS, Docker, Kubernetes, Puppet, Chef, Ansible, or Salt
• Scripting and database knowledge
• AWS certification
  
• Maintain industry accreditation in Technology Services practice area (Workplace, Data Center or Security)
• Previous role within the relevant practice area in a Managed Service capacity
• Experience working within and ISO/IEC 20000 certified organization
• ITIL Foundations certification preferred 
  
  

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.

Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile, and are laser-focused on delivering world-class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity, and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.

“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”