Technogen jobs - Associate Consultant

Roles And Responsibilities

Themainresponsibilitiesoftheroleareto:

• Expert knowledge on incident management, Problem management, Change management.
• Knowledge of Release management & should be able to drive RGB/ CAB & Emergency CAB meetings.
• Will be the contact point for all team members, so communication skills should be excellent. Also, should be able to act proactively to ensure smooth team operations and effective collaboration.
• Should lead by setting a good example and engage the team to achieve goals.
  
  

Takeownershipofissuesthroughtodeliveryorissueresolutionorescalation,as
appropriate

• Basic knowledge on various SAP Modules. Hands on to Incident Management & Change Management tools.
  

Supportdevelopmentactivitiesbyhelpingincodebuildanddeployment,toolconfigurationmanagementand administration,applicationenvironmentsetup,changeandreleasemanagement
Developspecialistknowledgeinrelevantsystems,documentingandsharingthatknowledge,asrequired,with globalteams
Liaisewithstakeholdersonpotentialprocessimprovements
Monitor team performance and report on metrics

• Delegate tasks and set deadlines for your internal team
  

EssentialExperience:(Musthaveskills)
2-4yearsofpriorexperienceinapplicationsupportandmaintenance (L2/L3support)
Developmentandtroubleshootingexperiencein Solution manager CHARM/ CPS or BPA.
Good knowledge on Solution Manager/Job Scheduling System.

• GoodhandsonexperiencewithMS DOC, MS Excel and PowerPoint.
• Should be able to handle report extraction from various tools.
• Experienceworkingwiththirdpartyvendorapplications
• Excellent communication and leadership skills
• Degree in Management or training in team leading is a plus
  

SupplementaryExperience:(Usefuladditionalskills)
Familiaritywithlifesciences(Pharma)domainconcepts,workflowandterminology
Mindsettosupportbusinesscriticalapplications

• DevelopmentandtroubleshootingexperienceonwebapplicationsbuiltontheMicrosoft.NET
  

Framework (ASP.NET,VB.NET)

• ITIL / PMP /CSM Certified.
• Hands on to various application would be preferable i.e. Remedy / ROD/ Service Now / Clarity / CHARM / ITSM
  
  

PersonalAttributes

Keentoacquirenewskillsandworkon newtechnologyproducts
Logicalmindwithkeenanalyticalskills
Clearandconcisecommunicator,with excellentwrittenandverbal knowledge.
Abilitytorespondwelltopressure
Stronginterpersonalskillswithabilitytoworkeffectivelyacrossteamboundaries.

• Able to adapt oneself to new surroundings; to make suitable change so as to fit new conditions
  
  

Contact Person -Annapurna
Email ID- annapurna.mv@technogeninc.com
Company Recruiter

Roles and ResponsibilitiesThemainresponsibilitiesoftheroleareto: * Expert knowledge on incident management, Problem management, Change management. * Knowledge of Release management & should be able to drive RGB/ CAB & Emergency CAB meetings.

Skills: Change Management, It Service Desk, Incident Management

Experience: 2.00-4.00 Years