SoftwareONE jobs - Associate Consultant - Skype for Business

Associate Consultant - Skype For Business

SoftwareONE
experience 0 to3 Years
salary Salary not disclosed
qualification
Read More...
Job is expired
Posted: 4 Years ago
Views:
Applications:
Openings: 1

Job Description

The role
  • As an Associate Consultant – Cloud Managed Services you will provide 24x7 technical support for issues that involve our Cloud Support customers cloud services. You will operate under pressure to isolate problems which are directly affecting our customer systems.
  • Using your experience and sound technical knowledge you will assess issues and provide solutions for problems that cannot be handed by your tier 1 peers. If an escalation is needed when troubleshooting, you have the support of the Escalation Lead.
  • You will be working in a fast-paced environment supporting SoftwareONE customers around the world. You will need to keep your skills up-to-date and relevant for the cloud technologies which SoftwareONE offers services for.
  • You will monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. Your excellent written English skills will be used to develop Knowledge Base Articles and maintain system documentation.
  • Your spoken English language skills will be used for communication with customers as required; keeping them informed of incident progress, notifying them of updates for Service Requests.
  • The team which you work in provides support services focused on cloud technologies across Workplace, Data Center and Security. As a member of this team you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas.
  • General Requirements:
  • Desire to work in fast-paced, challenging environment
  • Awareness that this is a 24x7 environment and a willingness to work across shifts during this time frame
  • Previous experience in a customer support role
  • Being present and available to clients requiring technical assistance
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
  • Positive attitude, highly motivated and results-oriented
  • Ability to converse with senior stakeholders
  • Excellent communication skills with the ability to manage challenging conversations in a professional manner
  • Methodical approach to troubleshooting
  • Passion for technology and view cloud technologies as an exciting opportunity
  • Active listener and effective communicator
  • Ability to prioritize and demonstrate relentless discipline in achieving goals
  • Willingness to contribute to the central escalation knowledgebase
  • Job Specifics & Technical Requirements:
  • Should be able to handle first point escalation for all technical and process issues
  • Provide technical subject matter expertise wherever required and ensure proper communication and quick resolution as incident manager
  • Plan and schedule changes while coordinating with different stakeholders
  • Perform RCA for Major Incidents
  • Follow quality / security process defined for the engagement
  • Perform Trend analysis, identify top few incidents and work with respective teams/ individual to minimize the incidents
  • Take corrective actions based on the customer satisfaction surveys
  • Work in line with service improvement programs
  • Exposure to Office Communication Server 2007/R2, Lync 2010, Lync 2013, Skype for Business, Lync/Skype for Business Online deployments and migrations
  • Skype for Business enterprise voice implementation
  • Voice networks and environments including VPNs, Sonus/ Audio Codes Voice Gateway configurations
  • QOS/CAC implementation and support
  • Call routing and call flows
  • PABX types and connectivity within customer environment
  • Integration with Cloud PBX and Microsoft Teams
  • Microsoft certified IP phone / Vcon deployment and management (Polycom CX/VVX, AudioCodes, etc.)
  • SBC configuration
  • SIP Protocol detailed knowledge
  • What We Need To See From You
    • 3 - 6 yrs of Experience into Cloud Support handling Skype for Business as primary domain
    • University graduate, preferably with an Engineering degree in Electronics and Telecommunications or Information Technology
    • Maintain industry accreditation in Technology Services practice area (Workplace, Data Center or Security)
    • Previous role within the relevant practice area in a Managed Service capacity
    • Experience working within and ISO/IEC 20000 certified organization
    • ITIL Foundations certification preferred

    Job Particulars

    Role 
    Who can apply Freshers and Experienced (0 to3 Years )
    Hiring Process Face to Face Interview
    Employment Type Full Time
    Job Id 455277
    Job Category Diploma
    State Haryana
    Country India

    About Company

    SoftwareONE
    Active Jobs By Role
    safety tipsSafety Tips
    Teamlease does not charge any kind of payment for a job.
    get job tipsHow to get a Job early? Follow these tips

    1.The more the Jobs you apply, the higher your chances of getting a job.

    2. Keep your profile updated Update

    Recruiters prefer candidates with complete profile information.

    3. Keep visiting the Teamlease.com daily

    Daily visit will ensure you won’t miss out on any Job opportunity.

    4. Watch videos to improve Watch videos

    Be a better candidate than others by watching these Job-related videos.

    Search Blue Collar Jobs Online India - Best Recruitment Portal | Teamlease