Job Description
Sutherland is seeking a reliable and detail-oriented person to join us as
Customer Service Consultant (Chat). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants In This Role Get To
Be the point of contact: Develop outstanding customer service skills. Sit in on multiple simultaneous live chat sessions to provide exceptional customer service. Answer inbound Calls. Provide basic troubleshooting on a variety of products and services.
Qualifications
Our most successful candidates will have:
- A High School diploma or GED
- Excellent verbal and written communication skills; proficient reading skills
- Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred)
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
- Proven customer service skills