Tech Mahindra Limited jobs - Associate Customer Care

Associate Customer Care

Tech Mahindra Limited
experience Fresher
salary 20,000 - 21,666 Per Month
qualification
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Posted: 1 Year ago
Views: 2
Applications: 3
Openings: 1

Job Description

Tech Mahindra is Hiring Bengali Language Expert 
Designation: Associate Customer Care

Key duty : 
Interact with customer 
Resolve Concerns 
Maintain Records 

Domain : Non Technical 
Job Location : Bangalore 
Shifts : Rotational Language 
Required Language Known: Bengali 

Responsibilities: 

  • Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Minimum Requirement:

  • Good Communication Skills
  • Good Problem-solving skills over the call
  • High energy level

 



Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id946235
Locality Address Bangalore-Others
StateKarnataka
Country India

About Company

Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$6.0 billion company with over 158,000 employees across 90 countries.
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