Tech Mahindra Limited jobs - Associate Customer Care

Associate Customer Care

Tech Mahindra Limited

Bangalore

Fresher

20,000 - 21,666 Per Month

M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, BFA, BSW

Job Description

Tech Mahindra is Hiring Bengali Language Expert

Designation: Associate Customer Care

Key duty :

Interact with customer

Resolve Concerns

Maintain Records

Domain : Non Technical

Job Location : Bangalore

Shifts : Rotational Language

Required Language Known: Bengali

Responsibilities:

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

Job Particulars

Role

Education M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview

Employment Type Full Time

Job Id 946235

Job Category MBA , BPO , BSc/BCA/BBM

Locality Address Bangalore-Others

State Karnataka

Country India

About Company

Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$6.0 billion company with over 158,000 employees across 90 countries.

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